Nexus Business Solutions Group Ltd

Reservations Co-ordinator Apprentice - Intermediate (Level 2)

Nexus Business Solutions Group Ltd (Employer)

Milton Keynes College (Training Provider)

Annual wage £13,000.00
37.5 hours per week Monday - Friday: Shift patterns to be discussed at interview, with the occasional Saturday which includes overtime.
12 months (duration)
5 September 2022(start date)
Customer service practitioner (apprenticeship standard)
22 August 2022 (application closing date)
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Job Description

Nexus Business Solutions Group are looking for an outgoing and enthusiastic individual to assist with customer service and administrative duties within the Ford Rental sector.

Responsibilities

What will the apprentice be doing?

Deal with enquiries and reservations from dealers and customers via telephone/written means Check all rental agreements received are completed in accordance with company guidelines Respond to telephone reservations to operational standards Place bookings to customer specification using bespoke booking software Confirm the booking to the customer, by telephone and email Amend bookings upon receipt of notification using company procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Apprenticeship.
  • Ongoing training, support and development with Milton Keynes College and the employer to include:
  • Market segmentation
  • Enterprise skills
  • Legislation relating to business
  • Using a CRM
  • Coordinating a project

What is the expected career progression after this apprenticeship?

Full exposure to the Ford Rental programme with the opportunity to gain experience within the Finance and Sales teams.

Skills Required

Organisation skills, Customer care skills, Problem solving skills, Attention to detail, IT skills, Logical, Team working, Initiative

Qualifications Required

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential
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