Reservations Apprentice - Intermediate (Level 2)

Hilton Birmingham Metropole Hotel (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £326.04 to £355.29
39.0 hours per week Mon- Sun, exact working pattern TBD.
65 weeks (duration)
15 November 2021(start date)
Hospitality team member (apprenticeship standard)
8 November 2021 (application closing date)
Register interest

Job Description

A Reservations Apprentice will serve as one the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Responsibilities

As a Reservation Apprentice, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Apprentice is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Apprentice will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Apprentice serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Excellent command of English (both verbal and written)
  • Highly professional telephone manner, excellent communication skills
  • Very good administration and organizational skills
  • Good analytical skills
  • Commitment to delivering high level of customer service
  • Intermediate computer proficiency
  • Ability to prioritize and work well under time pressure

At Hilton Reading you will be working towards the Hospitality Team Member Apprenticeship - Reservations L2 over the course of 15 months.

Future Prospects

Potential for ongoing training and development following successful completion of the apprenticeship.

Reality Check

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Skills Required

  • Good communication
  • Able to manage workload
  • Willing to learn new skills

Qualities Required

  • A friendly and confident personality
  • A smart appearance with a clean and well-presented uniform

Qualifications Required

Maths and English GCSE A-C or equivalent.

Training Provided

  • Hospitality Team Member Apprenticeship - Reservations Level 2
  • Functional Skills in English and maths
Register interest

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