The difference you’ll make
This is a varied customer service focused role in which you will carry out early intervention and prevention activities with our customers. Sometimes our customers will fall into arrears with their rent or other charges and it will be you job to help prevent this from happening and offer them the support and advice they need to get back on track. This could be by providing advice on claiming universal credit and processing claims in the DWP portal, encouraging our customers to pay rent in advance or helping them to set up payment plans and digital payment methods. You will be proactive in contacting customers offering guidance and ensuring they understand how to clear their arrears. effectively.
So, who are you?
We're looking for someone who is customer focused with great communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
Negotiation skills and the ability to manage conflicting priorities are important as you will need to manage business and customer requirements to a mutually agreeable solution.
Although not essential as we recruit people with transferable skills, experience of working in a housing environment or in a debt collection call centre, would be an advantage.
Enjoy the rewards
This is a job that offers true satisfaction with the chance to help those who can’t afford a house of their own.
You’ll find Riverside to be an organisation that is focused on being an employer of choice where people thrive and your voice is truly heard. Working with us, you’ll enjoy competitive pay, a wide range of benefits, flexible working, Great employee discounts , and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.
- Potential permanent position upon completion of the apprenticeship
- Good attention to detail and administration
- Good telephone manner
- Good grammar
- Good organisational skills
- Computer literate
- Interest in sales and negotiating
- 4 GCSEs or equivalent at grade 9-4 / A*-C in maths and English
- Housing and Property Management Level 3 Apprenticeship Standard