Renault Trucks Midlands

RENAULT TRUCKS (RH commercials) Customer Service Representative (Parts Advisor) Apprenticeship

Employer:

Renault Trucks Midlands

Training Provider:

STEPHENSON COLLEGE

Weekly wage £160.00
40.0 hours per week Monday - Friday 8am - 5pm
duration: 15 months
start: 13 April 2020
Nottingham
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
28 February 2020 (application closing date)
At Renault we pride ourselves on producing world class vehicles with excellent performance and impeccable reliability. We train our staff to the same high standards via our Technician Apprentice Programme which is considered to be the best in the industry.

Responsibilities

As a Parts Advisor/Customer Service Representative you will provide first line customer service support and provide value added services to users. You will develop relationships with customers, manage and resolve customer queries within agreed timescales and pro-actively ensure all customer information is maintained. This two year programme has a large emphasis on all aspects of stock management, product and motor vehicle knowledge, effective customer service techniques and having the ability to ensure the customers’ needs are identified and expectations are exceeded.

Most of your time will be spent learning on the job, under the guidance of a mentor, you will also receive 10 weeks in-depth residential training at the Renault Training Academy. During your residential training at the Renault Training Academy you will cover advanced stock management, motor vehicle and product knowledge, effective customer service skills and all aspects of the selling process.

Residential training is completed at Stephenson College. Training is completed in one-week blocks approximately once every two months. All training costs are covered by RENAULT TRUCKS (travel, accommodation and food). Stephenson College has many years’ experience offering a wide and varied range of Apprenticeships. They are one of the largest providers of Apprenticeship programmes in the Midlands. The facilities are state-of-the-art and the workshops world class; they are a Centre of Vocational Excellence for both construction and motor vehicle training and have excellent links with employers both locally and nationally. The college has knowledgeable and friendly staffs that are there to support you and has excellent success rates.

What are the benefits of the programme?

  • Full time employment at an authorised dealer
  • Residential training
  • Internationally recognised accreditation
  • All qualification fees and residential accommodation paid

Areas of responsibility include:

  • Ensure customer demands are met and you use your skills to ensure the correct solution is supplied
  • Ensure that procedures are correctly carried out for the ordering of goods and their receipt following the official Renault process
  • Maintain an efficient stock control system
  • Ensure that the whole parts operations housekeeping is in good order including suggesting ideas of how to improve housekeeping within the parts department
  • Attend any training or development activity that is made available to enable you to develop in your job
  • Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy
  • Ensure the company’s time recording procedures are complied with
  • Work with all areas of the Dealer point to ensure best practice is maintained and a good working relationship is present

General duties:

  • Work with the team to ensure a strong, top team ethos (including being mentored by a fully competent individual)
  • Support the development of character, skills, attitude and superior individual and team performance
  • Ensure that you conduct yourself in a business-like and professional manner
  • Assist with ensuring the parts department is run as efficiently as possible
  • To be pro-active in a selling role
  • Ensuring that all goods received are checked and stored accurately
  • To be pro-active in a selling role

Future Prospects

Progression to a higher qualification.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).  For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • To be able to effectively communicate at all levels, both written and verbally
  • To be able to develop or work in developing new or enhancing existing processes
  • To be able to adapt and take on new skills and approaches
  • To be able to competently use GDS and associated software and systems
  • To be able to competently use desktop PC and associated software and systems
  • To be able to relate motor vehicle knowledge to customers' requirements

Qualities Required

  • To be at all times a team player
  • To be at all times flexible in your approach to work commitments
  • To be at all times open and honest
  • To be at all times supportive of colleagues both in the company and Distributor Organisation

Qualifications Required

  • The desire and passion to work in the motor industry
  • GCSE grades Grade D/3 or above (or equivalent) - or can demonstrate a reasonable level of knowledge in mathematics, English and Science

Training Provided

  • Technical Certificate
  • Employer Rights & Responsibilities
  • Functional Skills
  • L2 Customer Service
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