National Westminster Bank Public Limited Company

Relationship Management Apprenticeship - Advanced (Level 3)

National Westminster Bank Public Limited Company (Employer)

Bpp Professional Education Limited (Training Provider)

Annual wage £22,005.00
35.0 hours per week Monday - Sunday 8am - 8pm. There may be the requirement to work some weekends.
22 months (duration)
25 October 2022(start date)
15 July 2022 (application closing date)
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Job Description

In this role you’ll be applying relationship management expertise by exceeding customers’ expectations through high quality service and providing excellent customer experience at first point of contact. Also identifying opportunities to help customers fulfil their financial product and service needs through our range of banking propositions

Responsibilities

What will the apprentice be doing?

• Identify opportunities to help customers with complex
saving and lending products and complete a professional
handoff with specialist colleagues who can help fulfil them


• Resolve complaints and errors quickly and compliantly,
making sure that the customer’s relationship with the
organisation is fully restored

• Take ownership of personal development and seek out
feedback and coaching using a range of learning tools available to you within the bank

• Promotion of the range of digital and servce propsitions the bank has to offer, as well as supporting customers with the options that best fit their banking needs

• Complete general banking requests such as payments,
balance enquires and transfers (where required)

• Handle cash transactions and make sure that records are
accurately maintained (where required)

What training will the apprentice take and what qualification will the apprentice get at the end?

You get the level 3 Senior Financial Services Customer Advisor Apprenticeship
Before you start your apprenticeship you'll take part in a 3 week 'Bootcamp' and a 'Recharge Day' 
Your job will be based at the Croydon Branch, which is where you'll complete your apprenticeship training with the provider
You will receive scheduled off the job training time within your working week
You will be supported by your line manager, your provider and the Early Career Apprenticeship Team as well as LTSB

What is the expected career progression after this apprenticeship?

You will have the opportunity to progress within NatWest Group
You will have opportunities to learn through your role and your apprenticeship

Reality Check

Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills. The determination to go the extra mile for customers every day to provide that truly personal service.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Team working, Initiative, Non judgemental, Patience

Qualifications Required

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired
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