Marriott Hanbury Manor Hotel & Country Club Ltd

Receptionist - Front Office Apprentice


Marriott Hanbury Manor Hotel & Country Club Ltd

Training Provider:


Weekly wage £308.00 to £328.40
40.0 hours per week Shifts TBC.
duration: 14 months
start: 10 March 2020
Intermediate(level 2)
Hospitality team member (apprenticeship standard)
6 March 2020 (application closing date)
This is a fantastic opportunity to start your career as a receptionist. Employed by a very successful Hotel company. Here you will learn to provide the very highest level of service. You will be trained through the apprenticeship by an award-winning provider.


Hanbury Manor have a fantastic opportunity available in the reception department for an apprentice to join the front office team. You will be required to work on reception and provide a high level of customer service to the hotel guests and customers.

Duties to include:

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveller’s checks
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications

The successful Culinary Apprentice will need to enrol on a Hospitality Apprenticeship qualification with Babcock training, Marriott UK'S training provider and fulfil their study requirements alongside the job.

Babcock delivers the assessment, mentoring and guidance required for the Apprenticeship, which is carried out by Babcock’s Vocational Learning Advisors (VLA) within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.

Future Prospects

  • As the company is an international brand the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate

Reality Check

  • This job description provides an outline of the major focus areas of the job role and is not exhaustive and subject to amendment from time to time
  • This vacancy may close early if the right candidate is found and you may be asked to interview before the date provided

Skills Required

  • Good communications skills
  • A team-first attitude
  • Proactive and reliable, able to work alone and with a team
  • A keen interest in providing high standards of service
  • Interpersonal skills

Qualities Required

  • Good timekeeping, commitment and a passion to learner and work well within a team
  • Positive outlook and outgoing personality
  • We are looking for someone with a immaculate standards of personal appearance
  • Previous supervisory experience in a similar quality, five-star, high volume environment is a big plus

Qualifications Required

  • None Specific

Training Provided

  • Level 2 Hospitality Team member
  • Functional skills if required
Register interest