Gudge Heath Lane Health Centre

Receptionist / Administrator Apprentice - Advanced (Level 3)

Gudge Heath Lane Health Centre (Employer)

Peta Limited (Training Provider)

Annual wage £12,467.00
34.25 hours per week Monday – 07:45 – 13:00 14:00 – 18:00, Tuesday – 13:00 – 18:30, Wednesday – 13:00 – 18:00,Thursday - 7:45-12:00 13:00 – 18:00, Friday – 7:45 – 13:00. Shifts TBC.
15 months (duration)
18 October 2021(start date)
Business administrator (apprenticeship standard)
30 September 2021 (application closing date)
Register interest

Job Description

PETA Ltd are looking for a Receptionist / Administrator Apprentice to ensure the smooth day to day operation of the Practice. If you have excellent communication and customer service skills then please apply today; this is a fantastic opportunity not to be missed.


The Receptionist / Administrator Apprentice will be offering reception and administrative support with duties including:

  • Uphold the confidentiality of all patients when contacting the surgery
  • Accurately record all computerised appointments
  • Ensure that all patients are given an appropriate appointment with either the Doctor, Nurse Practitioner or Triage Doctor/Nurse.  In case of an emergency comply with the protocols set down by the practice
  • Register all new patients using the protocols set down – ensuring the correct completion of the appropriate form
  • In conjunction with Practice protocol ensure that all prescription requests for repeat and acute medications are dealt with by the appropriate persons.
  • Action requests for ambulance and hospital car transportation, complete appropriate on-line form and enter all information onto the patient’s computer medical record.
  • Ensure that all outstanding messages and work is passed onto another member of staff before the end of your working day.
  • Email and telephone responsibilities.

This is a great opportunity for a Receptionist / Administrator Apprentice to join a practice with approximately 9100 patients and 6 GPs. Other team members include 3 Practice Nurses, 1 Healthcare Assistant and 16 reception / administration staff. The Management team consists of the Practice Manager and Deputy Manager.

The Receptionist / Administrator Apprentice will be using a clinical system called EMIS. They will provide a point of contact for patients and act as a focal point of communication between patients, members of the team and other agencies.

Future Prospects

  • There is the intention for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship

Reality Check

  • Pro rata 5.6 weeks holiday pay (including bank holidays)
  • Opportunity to join NHS Pension Scheme
  • It is Practice policy that new staff members should not be registered with GPs at this surgery. If this is the case, the Practice Manager can facilitate the transfer of GP registration
  • You may be subject to a DBS risk assessment
  • You may be subject to a medical assessment
  • The practice is an equal opportunities employer
  • The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

The ideal Receptionist / Administrator Apprentice will:

  • Have sound ICT skills
  • Be aware of the importance of confidentiality
  • Have strong communication and customer service skills
  • Be patient, polite, understanding and kind

Qualities Required

It is desirable but not essential for applicants to have:

  • Experience working in a customer facing or office role
  • Reliable 

Qualifications Required

  • GCSE (or equivalent) in maths and English with at least a grade C/4 are required

Training Provided

  • Business Administrator Level 3 Apprenticeship Standard

You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Register interest