St Day & Carharrack Community School

Receptionist/ Administrator Apprentice

Employer:

St Day & Carharrack Community School

Training Provider:

TRURO AND PENWITH COLLEGE

Weekly wage £146.25
32.5 hours per week Monday to Friday, times TBC, term time only.
duration: 13 months
start: 20 January 2020
Redruth
Intermediate(level 2)
Business and Administration (apprenticeship standard)
6 January 2020 (application closing date)
We are looking for a Receptionist apprentice to join our administration team. A wide range of tasks such as answering the phone and taking messages, liaising with parents, children, staff and visitors. Updating pupil information, photocopying, filing, producing letters.

Responsibilities

This is a busy office so being able to multitask is an advantage Duties to include:

  • Answering the phone and taking messages
  • Liaising with parents/visitors/staff Arranging meetings
  • Updating pupil/staff information on SIMS (training will be given)/computers and paper files
  • Photocopying
  • Filing
  • Tidying of equipment/stock cupboard
  • Liaising with Senior Secretary
  • Any other administration duties as required
  • Report to Senior Secretary

Future Prospects

On successful completion of the apprenticeship there is a possibility of a future job role.

Reality Check

An enhanced DBS will be undertaken on the successful candidate. Term time only.

Skills Required

  • Must be computer literate
  • Organised

Qualities Required

  • Enthusiastic
  • Energetic
  • Friendly
  • Enjoys working with children

Qualifications Required

  • GCSE or equivalent in maths and English grade C/4 or above

Training Provided

  • Business and Administration Level 2 Framework
  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication (day 1 of 2)
  • Day 4 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication (day 2 of 2)
  • Day 5 Tuition Support Day – for self-study units: Optional units including: Unit 102 – Use a telephone and voicemail system Unit 103 – Meet and welcome visitors in a business environment Unit 202 – Produce business documents Unit 207 – Provide reception services Unit 242 – Using email
  • Day 6 Providing administration services:
  • Organising and administration of meetings
  • Organisation of travel and accommodation
  • Managing diary systems
  • Office equipment
  • Mail services
  • Day 7 Customer Service and Sales: Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 8 Study day.
  • Day 9 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals; objectives and how these align with strategy; change implementation
  • Day 10 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications
  • Day 11 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict
  • Day 12 Project development: Identification of project; Developing business case; Developing project plan
  • Day 13 Study time ½ day. Presentation skills: Project review; Presentation skills; Presentation software
  • Day 14 Higher Levels skills and progression tutorials
  • Day 15 Health and Safety: Legislation requirements
  • Day 16 Project Development (½ day): Reviewing project progress; Developing project. Study time ½ day
  • Day 17 Presentation skills: Final practice day for presentations. Study time ½ day
  • Day 18 Project presentations: Learner project presentations to employer audience* Presentations of certificates for unit examination achievements. *Time/duration dependant on cohort group size
Apply now