Thorndike Centre (the) - Alliance Pharmacy

Reception Apprentice - Advanced (Level 3)

Thorndike Centre (the) - Alliance Pharmacy (Employer)

Practice Managers Education & Training Ltd (Training Provider)

Weekly wage £155.63
37.5 hours per week Monday - Friday, shifts to be confirmed.
18 months (duration)
14 November 2020(start date)
Business Administrator (apprenticeship standard)
1 November 2020 (application closing date)
Register interest

Job Description

This job role will involve Receiving and assisting and directing patents to the appropriate service or healthcare professional in a efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.


  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary

General prescription queries:

  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning


  • Taking messages and passing on information
  • Assisting with QOF (Quality outcomes framework)
  • Complaint handling – the initial stages 

Patient notes and correspondence:

  • Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
  • Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
  • Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible
  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff


  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Undertake any other additional duties appropriate to the post as requested by the partners or the management team

Future Prospects

  • Opportunity for advancement & developing skill set

Skills Required

  • Good communication skills and confidence
  • Good organisational skills

Qualities Required

  • Patience
  • Empathetic

Qualifications Required

  • Good grades in IT, English and maths or equivalent
  • Analytical ability

Training Provided

Business Administrator Level 3 Apprenticeship Standard:

  • You will be enrolled on the Practice Managers Association Apprenticeship Programme
Register interest