N Farr V Chandler & M Wilkinson

Reception and Customer Services Apprenticeship - Intermediate (Level 2)

N Farr V Chandler & M Wilkinson (Employer)

West Suffolk College (Training Provider)

Annual wage £9,379.50
37.5 hours per week Monday to Friday, 09:00-17:30
12 months (duration)
1 August 2022(start date)
Customer service practitioner (apprenticeship standard)
30 June 2022 (application closing date)
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Job Description

We are a local Chartered Accountancy Practice serving Sudbury and the surrounding area, but with clients further afield, including international clients. Situated in the centre of Sudbury this is a 3 partner practice which takes pride in offering an excellent standard of service to its clients.


What will the apprentice be doing?

  • Greet and welcome guests as soon as they arrive at the office. Offer and serve coffee if here for a meeting
  • Answer screen, forward incoming phone calls
  • Check regularly to ensure newspapers, magazines and posters are all in date
  • Provide information in-person & via phone/email
  • Receive, sort & distribute daily mail/deliveries
  • Process mail for posting
  • Assist with stationery stock management
  • Schedule meetings
  • Help arrange travel & accommodation
  • Be responsible for checking the daily back-up alert emails 
  • Receive payment from clients either in person or by phone.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

Dependent on progress, a further apprenticeship may be offered.

Reality Check

This is a training post in a positive and supportive environment, working as a member of a team to provide a service to customers and colleagues, but also an opportunity to gain a valuable qualification and experience. Dependent on progress, the apprenticeship may lead to a permanent position.

Skills Required

IT skills, Organisation skills

Qualifications Required

GCSE or equivalent Maths (Grade 5-9) Essential
GCSE or equivalent English (Grade 5-9) Essential
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