Slm Associates Ltd

Quality Apprentice - Intermediate (Level 2)

Slm Associates Ltd (Employer)

Bury College (Training Provider)

Weekly wage £166.00
40.0 hours per week Monday - Thursday, 10.00am -7.00pm and Friday, 10.00am - 2.00pm.
16 months (duration)
10 May 2021(start date)
Customer service practitioner (apprenticeship standard)
30 April 2021 (application closing date)
Register interest

Job Description

We are looking for an energetic and dedicated individual who are looking to take their next or first steps in their career to join our fast paced, lucrative, and expanding team within Manchester.

Responsibilities

Duties will include:

  • Perform call monitoring to review against a set framework
  • Conduct feedback sessions with a view to updating individuals on their status
  • Compile and track performance at team and individual level
  • Provide trends and actionable data to management
  • Analyses internal and external quality reports for management staff review
  • Participate in design of call monitoring formats and quality standards

Future Prospects

  • There will be an opportunity for permanent employment and career progression for the right person

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Ideal candidate may have experience in a similar role
  • Excellent oral, written and interpersonal communication skills
  • Exceptional listening and analytical skills

Qualities Required

  • Works well in a team environment
  • Dedication to providing exceptional customer service
  • Motivated and driven to succeed

Qualifications Required

  • Must have both English and maths GCSE’s grade C/4 or above
  • Good PC skills and able to use Word & Excel

Training Provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • College attendance is not currently required
Register interest

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