Who you’ll be working for:
m-hance is one of the UK’s leading Microsoft partners, with offices based across the UK in Manchester, Dublin and Birmingham. We specialise in implementing innovative and functionally-rich software solutions into businesses in the charity and non-profit sector, and work in close partnership with our customers to transform their businesses and improve their operations. We passionately care about our customers and the communities they serve, and customer service is at the heart of everything we do.
Overview of the role:
Working with colleagues from across the business, you will develop an understanding of m-hance, our customers and our services. Over the initial period, you will spend time learning how our business ticks, the Microsoft ecosystem and how we support our customers. We are looking for people who have a passion for technology, rather than specific skills and experience.
You will be responsible for:
Understanding how business change and system development lifecycles work.
Documenting processes and collecting user requirements to translate into functional user stories.
Gathering and analysing information and providing recommendations to address and resolve business issues for specific business groups.
Helping to solve business problems and user needs and research solution requirements.
Designing and building business reports using tools such as Power BI.
Delivering short term/one off projects and activities as required by and to the standards and outcomes agreed with your line manager.
Taking responsibility for completing the actions, training and assessments within the Business Analyst apprenticeship scheme in the relevant timescales.
What’s in it for you:
m-hance has fully embraced home/hybrid working, with the majority of our employees working remotely to provide improved employee well-being and work-life balance.
This role will be based in Manchester or Birmingham City Centre. During the training period, you will be on-site three days per week, with two days working from home. After completing the training period, the role becomes fully remote.
We provide an excellent benefits package to support our employees with everyday healthcare costs as well as providing tailored mental health service, gym, and retail discounts there’s something for everyone at m-hance.
You will need the following skills:
Curiosity and strong desire to learn new things and embrace self-development.
Passion for IT and technology in making a better world.
Creative mindset in applying technology to find innovative solutions to solve business problems.
Ability to quickly absorb and learn new technologies as the rate of advancement in technology continues to push boundaries.
Attention to detail in understanding business and technical processes.
Must be a team player, able to manage own workload and balance multiple tasks/projects at one time.
Strong communication skills and an ability to communicate complex concepts in simple terms.
Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up)
OR business-related degree e.g. business, finance, economics, maths, etc.
OR non-business-related degree + at least 6 months of work experience*
*Work experience relates to any valid work experience
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
37.5 hours per week
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years