Crown Prosecution Service

Public Service Operational Delivery Apprentice - Advanced (Level 3)

Crown Prosecution Service (Employer)

Capita Plc (Training Provider)

Annual wage £18,736.00 to £21,950.00
37.0 hours per week Monday to Friday - normal operating hours are 7.00am to 7.00pm
18 months (duration)
1 May 2021(start date)
8 March 2021 (application closing date)
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Job Description

In this role you will work alongside Finance colleagues focusing on supporting financial transactions, ensuring payment performance and assurance of national CPS payments. You will be responsible for ensuring financial procedures are adhered to and checks are in place whilst completing your Operational Delivery Level 3 Apprenticeship qualification.


  • To provide a professional service to both internal and external contacts ensuring that information and advice is given in an organised and professional manner
  • To cover reception when required
  • Produce basic letters, following a standard format
  • To deal with enquiries and routine correspondence received via the telephone or by email professionally and within agreed timescales
  • To monitor the accuracy of data received into the team, challenging appropriately that which does not meet CPS policy, seeking guidance where necessary
  • To prioritise work and manage time effectively, balancing conflicting priorities where necessary, ensuring all tasks are completed to a high standard within the specified deadlines
  • To promptly identify potential problems and present suggested solutions to the line manager
  • Provide assistance and support to the team by performing a range of general duties when required
  • To be proactive in carrying out designated tasks to a high standard within the team’s specified deadlines

Future Prospects

On achievement of the apprenticeship applications can be made for other CPS positions or careers within the civil service,

Reality Check

Skills Required

  • IT skills
  • Analytical skills
  • Making effective decisions
  • Developing self and others

Qualities Required

  • Communicating and influencing

Qualifications Required

Not applicable.

Training Provided

Public Service Operational Delivery Officer Level 3.

Blended teaching is included with workshops, one to one support from a training coach, access to e-learning and support from experienced CPS colleagues.

Register interest


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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.