Prestige Telecom Group Limited

Provisioning and Administration Apprentice - Advanced (Level 3)

Prestige Telecom Group Limited (Employer)

Peta Limited (Training Provider)

Annual wage £9,000.00
38.25 hours per week Monday to Thursday 08:50-18:00 Friday 08:50-17:30
15 months (duration)
15 November 2021(start date)
Business administrator (apprenticeship standard)
31 October 2021 (application closing date)
Register interest

Job Description

PETA Ltd are looking for a Provisioning and Administration Apprentice to join the Provisioning team at a leading telecommunication company. If you are eager to learn and looking to develop a long-term career, apply for this apprenticeship role today!

Responsibilities

The time has now come for Prestige Telecom Group to expand our Provisioning team with a brand-new Provisioning and Administration Apprentice. We pride ourselves in being a call centre with a difference. Where we live by the mantra ‘Happy People Sell’.

As an Apprentice within the Provisioning team, you will play a crucial role and undertake tasks such as connecting new connections and renewing customers, porting mobile numbers onto alternate networks as well as introducing customers to our range of products. Attention to details as well as excellent customer service skills will be key as you lead the way with onboarding our new customers.

The Provisioning and Administration Apprentice be responsible for the following duties:

  • Ensuring a smooth transition for our customers
  • Customer onboarding
  • Problem solving
  • Data entry
  • Working towards targets

Future Prospects

There is the potential for a full time role to be offered to the successful and suitable applicant upon completion of the apprenticeship.

Reality Check

  • 20 days holiday plus all Bank Holidays off
  • Work Anniversary off
  • Birthday off every year
  • Breakout area (pool table and table tennis etc.)
  • Great social events
  • Bonuses and incentives

Skills Required

You will work with our young and talented team, and you will help our customers move to the networks we provide our customers. You will be expected to answer any questions our customers have and you will be targeted on feedback sent and upselling additional features.

Don’t worry if you have not had any previous sales experience, we are looking for candidates who have a willingness to learn and have serious career ambition.

The ideal Provisioning and Administration Apprentice will have the following skills and experience:

  • Exemplary listening skills
  • Attention to detail
  • A willingness to learn
  • A passion for customer service

Qualities Required

You will be enthusiastic, energetic and eager to learn with a drive to progress and develop a long-term career.

Qualifications Required

GCSEs in maths and English with at least a grade C / 4 are required.

Training Provided

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Register interest

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