The time has now come for Prestige Telecom Group to expand our Provisioning team with a brand-new Provisioning and Administration Apprentice. We pride ourselves in being a call centre with a difference. Where we live by the mantra ‘Happy People Sell’.
As an Apprentice within the Provisioning team, you will play a crucial role and undertake tasks such as connecting new connections and renewing customers, porting mobile numbers onto alternate networks as well as introducing customers to our range of products. Attention to details as well as excellent customer service skills will be key as you lead the way with onboarding our new customers.
The Provisioning and Administration Apprentice be responsible for the following duties:
- Ensuring a smooth transition for our customers
- Customer onboarding
- Problem solving
- Data entry
- Working towards targets
There is the potential for a full time role to be offered to the successful and suitable applicant upon completion of the apprenticeship.
- 20 days holiday plus all Bank Holidays off
- Work Anniversary off
- Birthday off every year
- Breakout area (pool table and table tennis etc.)
- Great social events
- Bonuses and incentives
You will work with our young and talented team, and you will help our customers move to the networks we provide our customers. You will be expected to answer any questions our customers have and you will be targeted on feedback sent and upselling additional features.
Don’t worry if you have not had any previous sales experience, we are looking for candidates who have a willingness to learn and have serious career ambition.
The ideal Provisioning and Administration Apprentice will have the following skills and experience:
- Exemplary listening skills
- Attention to detail
- A willingness to learn
- A passion for customer service
You will be enthusiastic, energetic and eager to learn with a drive to progress and develop a long-term career.
GCSEs in maths and English with at least a grade C / 4 are required.
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.