Stratas Business Solutions Llp

Professional Services ICT Apprentice - Advanced (Level 3)

Stratas Business Solutions Llp (Employer)

Milton Keynes College (Training Provider)

Annual wage £13,500.00
37.5 hours per week Monday - Friday: 9:00am to 5:30pm
18 months (duration)
5 September 2022(start date)
Information communications technician (apprenticeship standard)
10 August 2022 (application closing date)
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Job Description

As part of our Professional Services team at Stratas Business Solutions LLP, you will be responsible for providing technical first line support for a range of software and hardware solutions, including Purchase to Pay, Information Management, Electronic Document Management, Document Composition/Delivery and Process Modelling.

Responsibilities

What will the apprentice be doing?

Your role:

  • You will primarily provide 1st line support on delivered solutions within SLA’s, triaging to 2nd/3rd line support where necessary.
  • You will assist in creating and maintaining documentation and standard working instructions for delivered solutions.
  • You will assist in the design, development, implementation and testing of solutions.
  • You will assist the broader team in enhancing technical processes and procedures

What we expect from you:

  • Enthusiasm to learn
  • Possess a drive to succeed, as well as help others around you
  • Intuitive
  • An avid problem solver
  • Politeness with effective communication skills (via telephone and email)
  • A desire to start a career in IT
  • A great sense of humour 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Training with Milton Keynes College
  • Ongoing training, support and development with the employer
  • Information Communication Technician L3

What is the expected career progression after this apprenticeship?

A role within the company may be on offer upon successful completion of the Apprenticeship.

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Organisation skills, Problem solving skills, Logical, Team working

Qualifications Required

GCSE or equivalent 5 including English, Science and Maths (Grade 4-9) Essential
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