Rawlinson Group

Product Genius Apprentice - Intermediate (Level 2)

Rawlinson Group (Employer)

West Suffolk College (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday to Saturday with a day off in the week - Monday to Friday 8:30am-6:00pm. Sat 8:30am-5:00pm.
15 months (duration)
7 June 2021(start date)
Customer service practitioner (apprenticeship standard)
31 May 2021 (application closing date)
Register interest

Job Description

Rawlinson Group sell new and used cars as well as servicing all of the vehicles. They have an exciting opportunity for a customer service apprentice to join the team.

Responsibilities

As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product Genius will offer an exceptional customer experience and service by building a genuine rapport with the customer

Role Responsibility

  • Keeping up to date with the latest product information
  • Providing customers with specification information about all brand products
  • Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard
  • Planning and managing the customer test drive process with the Transaction Executive and offering product insight during the test drive appointment
  • Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers
  • Pro-actively approaching customers in the showroom to welcome them and see if they need any help
  • Supporting the Transaction Executive with insight and product knowledge for customers, when required
  • Guiding customers to the Transaction Executive when they express an interest to buy
  • Creates a winning customer experience by identifying and anticipating their needs
  • Assures that customer issues are resolved quickly and effectively

Future Prospects

There is a potential that this could lead to a full-time job as a Product Genius.

Reality Check

You must understand what a customer is looking for.

Skills Required

  • Strong presentation skills
  • Ability to work autonomously
  • Excellent communication skills, including listening
  • Strong organisational and prioritisation skills
  • Good knowledge of computer applications
  • Able to react quickly to the market

Qualities Required

  • Enthusiasm for excellent customer service
  • Passion for automotive technology
  • Team orientated personality
  • Keen to keep-up-to-date with innovations and complex/technical/product information
  • Always willing to help and support to others
  • Out going
  • Quick, detail orientated learner
  • Have proactive mind

Qualifications Required

  • GCSE grade C (4) or above in maths and English, or equivalent

Training Provided

Level 2 Customer Service Practitioner Apprenticeship.

Register interest

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