Rawlinson Group

Product Genius Apprentice - Intermediate (Level 2)

Rawlinson Group (Employer)

West Suffolk College (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday to Saturday with a day off in the week - Monday to Friday 8:30am-6:00pm. Sat 8:30am-5:00pm.
15 months (duration)
7 June 2021(start date)
Customer service practitioner (apprenticeship standard)
31 May 2021 (application closing date)
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Job Description

Rawlinson Group sell new and used cars as well as servicing all of the vehicles. They have an exciting opportunity for a customer service apprentice to join the team.


As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product Genius will offer an exceptional customer experience and service by building a genuine rapport with the customer

Role Responsibility

  • Keeping up to date with the latest product information
  • Providing customers with specification information about all brand products
  • Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard
  • Planning and managing the customer test drive process with the Transaction Executive and offering product insight during the test drive appointment
  • Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers
  • Pro-actively approaching customers in the showroom to welcome them and see if they need any help
  • Supporting the Transaction Executive with insight and product knowledge for customers, when required
  • Guiding customers to the Transaction Executive when they express an interest to buy
  • Creates a winning customer experience by identifying and anticipating their needs
  • Assures that customer issues are resolved quickly and effectively

Future Prospects

There is a potential that this could lead to a full-time job as a Product Genius.

Reality Check

You must understand what a customer is looking for.

Skills Required

  • Strong presentation skills
  • Ability to work autonomously
  • Excellent communication skills, including listening
  • Strong organisational and prioritisation skills
  • Good knowledge of computer applications
  • Able to react quickly to the market

Qualities Required

  • Enthusiasm for excellent customer service
  • Passion for automotive technology
  • Team orientated personality
  • Keen to keep-up-to-date with innovations and complex/technical/product information
  • Always willing to help and support to others
  • Out going
  • Quick, detail orientated learner
  • Have proactive mind

Qualifications Required

  • GCSE grade C (4) or above in maths and English, or equivalent

Training Provided

Level 2 Customer Service Practitioner Apprenticeship.

Register interest