Upon completing your apprenticeship journey, you'll become a qualified security consultant with us. Initially you will be an Infrastructure Apprentice at Level 3. This will be supported by day to day responsibilities on our Dark Web Monitoring service desk, shadowing our Senior Consultants and performing security assessments and penetration tests.
Responsibilities
The Dark Web Monitoring Service Desk supports our clients who are actively being monitored. You will handle customer enquiries and help to troubleshoot and diagnose these queries.
Working closely with Senior Security Consultants, you will then help to present a solution back to client.
Main responsibilities:
- Handling technical and IT queries via chat, email, or phone call
- Troubleshooting and diagnosing technical and IT problems
- Working with Senior Security Consultants to provide solutions to technical queries
- Escalation of issues to Consultants or Senior Consultants as necessary
- Maintaining and updating ticket system
- Making and maintaining accurate records
- Supporting internal colleagues with hardware enquiries
- Resolving problems with networks and other computer systems
- Diagnosing errors which may arise in technology
- Installing or changing software to fix issues
- Installing or changing software to provide system updates
- Remotely accessing technology to implement fixes where users cannot do this themselves
- Working closely with business partners and clients to provide support
Future Prospects
- Upon the completion of this programme, you will progress onto a Level 4 Cyber Security apprenticeship
Reality Check
Important Information:
- QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
- To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years
Skills Required
- Established computer skills
- Ability to troubleshoot and diagnose problems
- Good customer service skills
- Good communication skills
- Passion for technology / Specific passion for Cyber Security & Pen-Testing
- Good teamwork
Qualities Required
- Strong punctuality
- Commitment to learning new skills
Qualifications Required
Minimum 5 GCSE’s:
- English and maths GCSE at grade 5 (C) or above / equivalent
- 3x other GCSEs grade 9-5 (A*-C) in any subject or equivalent
Training Provided
- Level 3 Infrastructure Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
