Patient Services Apprentice - Intermediate (Level 2)


Secuicare Medical

Training Provider:


Weekly wage £307.50
37.5 hours per week Monday - Friday, shifts TBC.
duration: 15 months
start: 8 June 2020
High Wycombe
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
5 June 2020 (application closing date)
SecuriCare provides a home delivery and support service for customers who require specialised medical products. As an Apprentice you will gain extensive knowledge of the business and develop excellent administration, customer service and sales skills.


During the course of the Apprenticeship, the apprentice will rotate round all four teams within the Patient Services Department. The Apprentices will report to the various Team Leaders and work to targets set by them whilst in their area of the business, throughout the training programme they will have the support from a buddy and a mentor.

The Apprentices will gain a Customer Service Practitioner Apprenticeship Level 2 in partnership with Together Training and West Herts College.

The key responsibilities of the role include:

  • Processing daily prescription orders
  • Making phone calls and emailing customers, GP surgeries and nurses
  • Responding to answerphone messages
  • Setting up new patients on the system
  • Promoting products and services to customers in order to grow the business
  • Identify business opportunities and convert these into sales or pass to the relevant teams
  • Resolving customer complaints or queries with tracking of deliveries
  • Take part in departmental meetings

The Apprentices will have contact with other departments within the organisation which will include Distribution, Order Office, and Clinical Services.

Future Prospects

Upon successful completion of the Customer Service Practitioner Apprenticeship, apprentices can apply for any suitable vacant positions within the Patient Services Department.

Reality Check

Securicare (Medical) Ltd is based in the Knaves Beech Estate in Loudwater, High Wycombe so applicants should live within easy commuting distance of our offices.

The Customer Service Practitioner Apprenticeship will be run in partnership with Together Training and West Herts College and Apprentices will be required to attend workshops at the College once a month.

Skills Required

  • Communication skills
  • Team working
  • Time management
  • Decision making
  • Problem solving
  • Customer service skills
  • IT skills e.g. experienced user of Microsoft Office packages e.g. Word, Excel, and Outlook

Qualities Required

  • Can-do attitude
  • Flexible and innovative approach
  • Demonstrate a desire to improve own performance with a commitment to put learning and development into practice
  • Goes the extra mile to deliver excellent customer service
  • Calm, mature, and professional manner

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths, English, and ICT.

Training Provided

Intermediate Apprenticeship Level 2 Customer Service Practitioner Standard.

There will be a series of Masterclasses throughout the programme in College and off the job training will also take place in the workplace. All 20% off the job training during contracted working hours is monitored and recorded.

If you need to complete Functional Skills, you will be required to attend College once a week. Apprentices without maths or English at level 1 must achieve this level and take the test for level 2 maths and English before the end of the apprenticeship

Register interest