What will the apprentice be doing?
The Vehicle Parts Advisor role varies slightly by employer, based upon the specific needs of the location. The below explanation is therefore a guide to support you in understanding what the role might entail.
Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering selling and managing stock control on a wide range of vehicle parts and accessories.
Duties may vary from employer to employer but will typically include
- Advising customers on how to solve a problem with their vehicle
- Taking orders from customers both face to face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices for parts sold
- Liaising with other members of staff
- Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
Customers may include members of the public service departments of dealers and garages.
What training will the apprentice take and what qualification will the apprentice get at the end?
The Programme for Customer service practitioner typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification.
We will support you to gain your Functional Skills (Core Skills in Scotland) if you require them in maths and English.
All of our Apprentices are employed through the Dealer Network and attend a few days of block training at our state-of-the-art Training Centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
What is the expected career progression after this apprenticeship?
Our Apprenticeship Programme is an excellent way of ensuring we have high-quality people working within our Dealer Network. We're looking for ambitious candidates ready to take ownership of their development and work hard to achieve their potential and grow with an ambitious employer.
There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focused on achieving an industry-recognised qualification that's recognised across the Motor Industry.
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative
Qualifications RequiredGCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential