Stevenage Citizens Advice Bureau

Paralegal Apprentice - Advanced (Level 3)

Stevenage Citizens Advice Bureau (Employer)

Damar Training (Training Provider)

Weekly wage £225.00
37.5 hours per week Monday - Friday, shifts to be confirmed
24 months (duration)
20 December 2021(start date)
Paralegal (apprenticeship standard)
2 positions available
12 December 2021 (application closing date)
Register interest

Job Description

We are looking for an enthusiastic and driven individual to join as a generalist advice apprentice. The role will be to provide advice to members of the public, via face to face, telephone, email, video call and web chat whilst working towards a Level 3 Paralegal qualification.

Responsibilities

Duties will include:

  • Interview clients using sensitive listening and questioning skills to allow clients to explain their problems
  • Research and explore options and implications so that clients can make informed decisions
  • Support the client where necessary by calculating, negotiating, drafting or writing letters
  • Negotiate with third parties
  • Refer internally or to other specialist agencies as appropriate
  • Ensure that all work conforms to the office standards
  • Keep up to date with legislation, policies and procedures

Future Prospects

  • Progression opportunities will be discussed at the interview

Skills Required

  • Ability to commit to and work with the aims, principles and policies
  • Understanding of equality and diversity
  • Ability to monitor and maintain own standards
  • Ability to interview clients using sensitive listening and questioning skills
  • Ability to use IT systems

Qualities Required

  • Team player
  • Committed to professional development
  • Keen to learn and develop

Qualifications Required

  • 5 GCSE'S A*-C / 9-4 including maths and English or equivalent
  • A Levels desired

Training Provided

Paralegal Level 3 Apprenticeship Standard:

  • Functional Skills maths and English level 2 (if GCSE A*-C (9 - 4) if not already achieved)
Register interest

Related

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.