Reporting to the Legal Collections Supervisor.
Duties and responsibilities will include:
- Make and receive collection telephone calls
- Gather and record information by asking appropriate questions
- Negotiate commitments to resolve overdue accounts Monitor arrangements and commitments to ensure timely resolution
- Manage a diary system to take appropriate follow up action
- Review pre-legal debts to assess suitability for legal action Initiate county court legal actions for debt recovery and progress to judgment and enforcement
- Advise clients on prospects for successful recovery and assist with overcoming disputes and reasons for non-payment
- Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times
- Such other duties as may be required
Sustained employment and further accredited training for the committed and passionate candidate.
Candidates will ensure they have sustainable transport to reach our location of:
5 Rutland Court, 161 Rutland Road, Sheffield, S3 9PP.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- IT skills - Use of Microsoft Office Word, Excel and Outlook
- Administration skills
- Excellent verbal and written communication skills
- Literacy skills
- Organisational skills
- Disciplined approach to time keeping and process flows
- Good attention to detail and precision in their work
5 GCSEs at grades C/4 or above (or equivalent) in maths and English Language.
Level 3 Paralegal apprenticeship standard, which includes:
- Level 3 Professional Diploma in Law and Practice
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Delivered in your workplace with one to one training and tutor visits every 4 weeks, plus one day or evening a week attendance at College over 35 weeks each year - subject to Covid-19 restrictions.
Portfolio and scenario assessment at the end of the programme, plus examinations. Those who enrol will become professional members of CILEx.