The Acc Liverpool Group Ltd

Operations Support Apprentice - Advanced (Level 3)

The Acc Liverpool Group Ltd (Employer)

Sysco Business Skills Academy Limited (Training Provider)

Annual wage £9,776.77
37.5 hours per week Monday to Friday between 08:00 – 18:00. Hours to be confirmed on a pre agreed rota.
18 months (duration)
1 November 2022(start date)
Business administrator (apprenticeship standard)
31 October 2022 (application closing date)
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Job Description

To work with the Operations and FM team, supporting them with the day-to-day administration for the department.


What will the apprentice be doing?

Main responsibilities will include:

  • Logging information on calls and coordinate and communicate work requests
  • Scheduling and programming digital content for events at ACC Liverpool
  • Communicating with a number of internal and external customers
  • Providing administrative support to the Operations and FM team
  • Working on the Guest Relations desk at ACC Liverpool, providing a warm welcome to clients, delegates and visitors in to the venue
  • Monitoring all Standard Operating Procedures (SOPs) for the Operations and FM team
  • Undertaking market research

To be successful in this role you will need to be enthusiastic, like minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group’s continuing success story this could be just the job for you.

What training will the apprentice take and what qualification will the apprentice get at the end?

If successful, you will complete the new Level 3 Business Administrator standard. This will be delivered in conjunction with your employer by Sysco Business Skills academy giving you all the skills, knowledge and behaviours required to be successful in your role.

In addition to workplace development you will attend a number of workshops. Furthermore, your apprenticeship will cover:

  • Functional skills in maths and English at level 2 (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

To find out more about the Business Administration standard please click on the links below:

What is the expected career progression after this apprenticeship?

This role is a fixed term contract with the company. However on completion of this qualification may be a gateway to further career opportunities such as management or senior support roles.

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Confident

Qualifications Required

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired
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