Operational Administration Apprentice - 19318

Due to continued business growth, there is a need to extend the team, working with the existing, support and project team to deliver our projects and services in the UK. As this is a fast-growing and ambitious organisation, the successful candidate must be able to work independently and enjoy new challenges.

Responsibilities

Main responsibilities: 

• Some general admin related to the two UK offices 
• Data entry and editing
• Responding to customer queries via email and phone
• Arranging meetings and conference calls
• Enter work items into project tracking software
• Maintaining project documentation
• Raising and tracking support issues and change requests
• Provide cover for the customer support/project team as required
• Support customers in the use of our systems
• Creating reports

Future Prospects

We offer you the chance to progress in your career, with several progression routes available to you. 

Reality Check

Benefits: 

• Parking only by negotiation in Maidenhead 
• Annual leave: 25 days, plus public holidays 

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

• Computer literacy - Good level of IT literacy using Microsoft Office (Word, PowerPoint, Excel and Outlook) 
• Communication skills - Candidates must possess excellent interpersonal and written/spoken communication skills 
• Good teamwork skills - Open and inclusive approach, willing and able to interact internally and externally 

Qualities Required

• Organised with high attention to detail 
• Confident communicator, with the ability to interact professionally with a range of clients and staff 
• Self-motivated, with a strong work ethic 

Qualifications Required

• 3x GCSE (or equivalent) at grades A-C/7-4 in any subject, plus GCSE English and maths (or equivalents) at grade C/4 or above

Training Provided

• Level 3 Business Administrator Standard
• Functional Skills in maths and English if required

Approximately 3% of training takes place in the QA learning centre classroom. 17% is done in the workplace, through workplace units, face-to-face meetings with your QA Assessor, or developing your portfolio. The remaining time will be spent on your workplace activity.