Network Operations Engineer Apprentice - 19105



Training Provider:


Annual wage £18,000.00
35.0 hours per week 9am-5pm, Monday-Friday.
duration: 24 months
start: 6 January 2020
Higher(level 4-7)
Network engineer Level 4 (Higher national Certificate) (apprenticeship standard)
7 December 2019 (application closing date)
This position will allow excellent career opportunities to the right individual who is looking for a challenging and rewarding position in a fast growing company, and who has a strong drive to grow professionally and bring dedication to our customers and the rest of the team.


Main role: 
The role plays a key part in resolving technical faults across our customer base, which includes: 

  • End users (B2C) and managed service offerings (B2B). Products supported will include a wide
  • Range of services ranging from public and private cloud services, large enterprise wired and
  • Wireless network infrastructures through to end user troubleshooting
  • The network operations engineer role will provide outstanding service focussed on resolving
  • Escalated incidents from the customer facing support teams, resolving urgent monitoring alerts
  • Network equipment commissioning, and planned network maintenance

Main Responsibilities: 

  • Handle technical support issues via incident management escalations
  • Daily use of monitoring systems to proactively identify and resolve potential issues
  • Configuration and commissioning of wired and wireless networking equipment
  • Integration of multi-vendor network devices with the monitoring systems
  • Maintenance and development of the monitoring systems
  • Day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates)
  • Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting

Future Prospects

They’ll be a full time opportunity available upon successful completion of the apprenticeship

Reality Check

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • Ability to work individually and as part of a team, potentially covering extending working hours 
  • Working experience on incident management processes and prioritisation 
  • Working experience with monitoring systems, and have an excellent understanding of monitoring best practices 
  • Good general networking knowledge, including routing (OSPF, BGP), firewalls and switching 

Qualities Required

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications Required

  • A-Levels in ICT/Business/Computing 
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme) 
  • Or an International Baccalaureate at level 3 in ICT  

Training Provided

  • Level 4 Network engineer

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity. 

Apply now