Network Operations Engineer Apprentice - 19105
TIMELESS IT BUSINESS LTD
The role plays a key part in resolving technical faults across our customer base, which includes:
- End users (B2C) and managed service offerings (B2B). Products supported will include a wide
- Range of services ranging from public and private cloud services, large enterprise wired and
- Wireless network infrastructures through to end user troubleshooting
- The network operations engineer role will provide outstanding service focussed on resolving
- Escalated incidents from the customer facing support teams, resolving urgent monitoring alerts
- Network equipment commissioning, and planned network maintenance
- Handle technical support issues via incident management escalations
- Daily use of monitoring systems to proactively identify and resolve potential issues
- Configuration and commissioning of wired and wireless networking equipment
- Integration of multi-vendor network devices with the monitoring systems
- Maintenance and development of the monitoring systems
- Day-to-day Technical Operation activities (network migrations, design changes, infrastructure updates and firmware updates)
- Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
They’ll be a full time opportunity available upon successful completion of the apprenticeship
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Ability to work individually and as part of a team, potentially covering extending working hours
- Working experience on incident management processes and prioritisation
- Working experience with monitoring systems, and have an excellent understanding of monitoring best practices
- Good general networking knowledge, including routing (OSPF, BGP), firewalls and switching
Someone with an enthusiastic and professional attitude and a commitment to learning new skills
- A-Levels in ICT/Business/Computing
- Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
- Or an International Baccalaureate at level 3 in ICT
- Level 4 Network engineer
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.