Circle Cloud Communications Ltd

Network Engineer Apprentice (Field Based) - Advanced (Level 3)

Circle Cloud Communications Ltd (Employer)

Peta Limited (Training Provider)

Annual wage £12,000.00
40.0 hours per week Monday-Friday 08:30-17:30 (with 1 hour for lunch).
22 months (duration)
12 September 2022(start date)
Information communications technician (apprenticeship standard)
31 August 2022 (application closing date)
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Job Description

You will be working closely with the engineering and support team. You will primarily be in a technical desk-based customer service role, communicating with company’s customers to resolve various IT problems. This will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward.

Responsibilities

What will the apprentice be doing?

As an Network Engineer Apprentice, you will be:

  • Installing and configuring hardware, software, systems and networks on site
  • Network equipment installation, fault finding and maintenance
  • Providing 2nd Line Support and customer training
  • Assisting the existing networking team with network support as well as working with the Installations Manager in planning upcoming internet-based phone system installations
  • Building and provisioning tenants

What training will the apprentice take and what qualification will the apprentice get at the end?

A full training towards L3 Information Communication Technician: Support Technician will be provided. You will complete a 22 month apprenticeship which includes 25 days at the PETA training centre in Cosham.

What is the expected career progression after this apprenticeship?

Following successful completion of the apprenticeship, there is hope of a permanent offer.

Reality Check

Benefits: Fantastic career progression opportunities. Generous annual leave package, plus your birthday off every year. Bonuses, recognition and prizes for hard work, and employee of the month/year awards including different incentives for hitting KPIs. Company vehicle 6 – 12 months depending on stage of apprenticeship. Company-wide events and trips. An additional day of annual leave each year of service. Techscheme. Cycle to Work Scheme. Brand New Office. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date. Please note that a driving license is essential as a company vehicle will be used and individual has to be 21 years or older for insurance purposes.

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Interest in IT, Eager to learn new skills, PC & laptop hardware knowledge, PC & laptop software knowledge, Basic network troubleshooting, Customer service experience, Ability to prioritise, Time management skills

Qualifications Required

GCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/4-9 or level 2 equivalent) Essential
BTEC or equivalent IT or similar (Grade Pass or above) Desired
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