Nest Co UK

Nest.co.uk Customer Care Advisor Apprentice REF: LS907 - Intermediate (Level 2)

Nest Co UK (Employer)

Meadowhall Training Limited (Training Provider)

Weekly wage £166.00
40.0 hours per week 40 Hours Per Week. Monday - Friday (excluding 30min lunch break) 8:30am - 5:00pm
12 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
31 January 2021 (application closing date)
Register interest

Job Description

Because we're small we are able to offer that human interaction with our customers and you'll be one of the first in line.

Responsibilities

Eligibility Criteria:

Do you already hold the same qualification at this level or above? If yes, please call the office on 0114 2635720 to discuss before continuing with the application.

Are you currently working in the same industry sector/ job role as this apprenticeship?  If yes, please call the office on 0114 2635720 to discuss before continuing with the application.

Do you hold a Grade D/Grade 3/ Level 1 or above in in both Maths and English? If no, please call the office on 0114 2635720 to discuss before continuing with the application.

Can you commit to a full-time apprenticeship for the next 12-18 months? If no, please call the office on 0114 2635720 to discuss before continuing with the application.

Apprenticeship Funding - For eligibility please speak to us directly.

Company: Nest.co.uk

The Role:
Because we're small, we are able to offer that human interaction with our customers and you'll be one of the first in line.

Working within our busy Customer Care Team, you'll spend your days talking to our customers by email, live chat and phone, sorting out any problems they might have, answering their questions, listening to them and always striving to leave them happier than you found them.

Duties will include:

  • Dealing with pre and post-sale enquiries and assisting with website orders
  • Regular customer contact via the phone, live chat, and our email/enquiry management system
  • Monitoring existing orders to provide customers with order updates and to notify them of any product delays or issues
  • Liaising with our Purchasing Team for updates on ETAs and lead times
  • Liaising with our Logistics Department for delivery guidance and information
  • Use of a range of systems, including but not limited to Microsoft Office programmes, Outlook, live chat sites, supplier portals, etc.
  • Ensuring timely, accurate and clear notes are added to each customer order

What is the nature of my key colleague relationships at Nest?

  • You will work within the Customer Care Team which is led by the Customer Experience Manager. You ultimately report to them and they will guide and support you as your line manager
  • You'll receive day to day support from the Customer Care Team Leader, who will be your first escalation point
  • You'll work closely with the Claims Co-ordinator as well as having contact with various teams across the business including sales, purchasing and warehouse/logistics

The Person:

  • You're confident when speaking to a range of people including via phone
  • You are committed and keen to learn
  • You'll be enthusiastic with a positive attitude
  • You'll be a team player who is able to ask for help when you need it
  • You are conscientious and have excellent time keeping
  • You will have a good level of English and Maths as required by the National apprenticeship scheme

The Nest Values:

Our customers, our colleagues, and the quality of our products and services are at the heart of our business culture.

We demonstrate this by living our values:

  • Quality...in everything that what we do and supply
  • Be 'On It'.... in our approach to our products, services, and customers
  • Collaborate... we work as 'one team' in everything that we do and we keep it fair
  • Have Fun... we love what we do and have fun doing it
  • We Care...we don't settle for anything but the best in what we sell and what we do
  • Be Honest.... we are honest in our approach
  • Respect.... we encourage and support each other in everything that we do and we do it respectfully

Required:

  • GCSE grades A*-C /9-4 in Maths and English (or equivalent)

The successful candidate will study a Customer Service Level 2 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Working Hours and Wage:
40 Hours Per Week. Monday - Friday (excluding 30min lunch break) 8:30am - 5:00pm
£4.15 per hour
£166 per week

Progression Opportunities:
Potential to progress to next level of apprenticeship and permanent position within the business.

The Business:
Nest is a destination for design.

We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. We are purveyors of beautiful, iconic, ever-lasting furniture. We care about what we sell and the service we provide. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.

Please note due to high volume of applications expected, this post may close before the displayed closing date when sufficient number of applications have been received.

The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

 

Future Prospects

Potential to progress to next level of apprenticeship and permanent position within the business.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Communication - You're confident when speaking to a range of people including via phone

Qualities Required

  • You are committed and keen to learn
  • You'll be enthusiastic with a positive attitude
  • You'll be a team player who is able to ask for help when you need it
  • You are conscientious and have excellent time keeping

Qualifications Required

GCSE grades A*-C / 9-4 in Maths and English (or equivalent).

Training Provided

The successful candidate will study a Customer Service Level 2 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Register interest

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