Narrowcliff Surgery

Medical Receptionist Apprentice - Advanced (Level 3)

Narrowcliff Surgery (Employer)

Truro and Penwith College (Training Provider)

Weekly wage £215.63
37.5 hours per week The working days would be Monday to Friday 8.30am till 5pm. Hours could be changed to reflect the needs of the practice.
15 months (duration)
16 November 2020(start date)
Business Administrator (apprenticeship standard)
12 October 2020 (application closing date)
Register interest

Job Description

Learning all the Health and Safety requirements of the role, as well as basic tasks such as filing, photocopying and scanning to allow you to support your team. Greeting patients and visitors face to face and handling their enquiries, answering the phone, booking appointments, arranging patient transport and ambulances, collecting specimens.



  • Initially: Making appointments at reception and the telephone
  • Booking patients in on arrival
  • Dealing with queries and problems from patients, doctors and other health professionals, either face to face or over the telephone
  • Updating the computer records with patients’ details. Filing both electronic and manually
  • Accurate message taking for doctors and other health professionals electronic and handwritten


  • Processing requests for repeat prescriptions
  • Informing patients of the result of their recent test
  • Processing results from the lab
  • Various other administration tasks
  • Attending regular staff meetings and training courses as appropriate
  • Any other duties as deemed appropriate by the doctors, practice manager or team leader
  • This position requires excellent communication and customer service skills, together with the ability to work within a team whilst using your own initiative as required
  • Our ideal candidate has great IT skills, so you are confident using standard Microsoft Office programs such as Word, Outlook and Excel and you are happy to learn new internal computer systems and procedures
  • You also have good communication skills face to face, over the phone and by email so you are able to deal with all colleagues and patients in a polite and friendly manner
  • You have great organisational skills, so you are able to prioritise your workload, stay calm under pressure, keep your workspace tidy and you are always on time for work and college
  • You have the ability to be forward thinking and work in a level-headed way
  • Our perfect apprentice is driven and enthusiastic about joining our team and developing their career
  • We can rely on you completely to always arrive at work on time and with the right attitude to work hard, listen well and carry out all tasks asked of you quickly and efficiently
  • You work well in a team as you have a polite and friendly manner, a good sense of humour, you share ideas and ask questions when appropriate and you take feedback well as you understand this will improve your performance
  • Once you have received the necessary training you are able to work alone without assistance as you have a proactive approach and are able to use your own initiative

Future Prospects

On successful completion of the apprenticeship there is a possibility of a job role.

Skills Required


  • Excellent Communicator
  • Team Player
  • Computer Literate


  • Customer Service Experience

Qualities Required


  • Friendly
  • Confident
  • Approachable


  • A desire to help people

Qualifications Required

GCSE English & Maths Grade 3 (D) or above or equivalent.

Training Provided

  • Business Administrator level 3 Apprenticeship Standard

For more information please visit:

Register interest