Customade UK Ltd

Logistics Apprentice - Intermediate (Level 2)

Customade UK Ltd (Employer)

Linden Management (UK) Limited (Training Provider)

Weekly wage £166.00
40.0 hours per week Monday - Friday, 08:00 - 16:30.
52 weeks (duration)
1 December 2020(start date)
Supply chain operator (apprenticeship standard)
2 November 2020 (application closing date)
Register interest

Job Description

You will receive ongoing support and development that will equip you with the skills and knowledge required for a career in Logistics. Good communication and organization skills are required with strong attention to detail. You will need to be flexible and willing to go the extra mile to meet the daily challenges our customers present.


Key duties of the role:

  • Answering inbound calls from both drivers and customers
  • Monitoring drivers working hours and driver activity by the hour
  • Proactively dealing with driver’s issues relating to customer deliveries
  • Reporting updates directly to our customers, building strong customer rapport
  • Reporting vehicle faults promptly to the workshop, assisting with booking MOT’s and services
  • Advising drivers both in person and over the telephone
  • Using computer software packages for booking delivery times, checking to ensure accuracy with details
  • Efficiently communicating with Traffic Planner on updates and issues
  • Assist with Despatch Area Products in stock awaiting despatch audits
  • Packaging up customer Fast Items for courier collections repairs for shipping
  • Shipping of products to our customers via third party courier
  • Updating our KPI reports service management and inventory control system
  • Supporting the despatch department in the day to day running

Future Prospects

Upon completion of the Apprenticeship programme, the learners role will be reviewed and considered for progression opportunities within the company.

Reality Check

Full driving licence is desired.

Skills Required

  • Previous administrative experience, ideally in a warehouse or logistics environment
  • IT literate, particularly in Excel
  • Excellent communication skills with a professional approach at all times

Qualities Required

  • Demonstrates an organised and methodical approach
  • Accurate with attention to detail
  • Team player with a flexible approach

Qualifications Required

5 GCSEs at grades A*-C/9-4 (or equivalent).

Training Provided

The successful applicant will be enrolled onto a Level 2 Supply Chain Operator apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

A dedicated trainer will guide the learner through every aspect of the Apprenticeship.

Register interest