Pepper Advantage

Loans Administrator Apprentice - Intermediate (Level 2)

Pepper Advantage (Employer)

Paragon Education & Skills Limited (Training Provider)

Annual wage £16,500.00
37.5 hours per week Monday to Friday 9:00 am to 5:30 pm Monday to Friday 9:30 am to 6:00 pm
15 months (duration)
1 August 2022(start date)
Customer service practitioner (apprenticeship standard)
3 positions available
31 July 2022 (application closing date)
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Job Description

Pepper Advantage is a global credit management and intelligence company. As a Loans Administrator Apprentice, you will assist with the day to day administration of Pepper's mortgage assets, as well as have the opportunity to develop knowledge and experience of providing customer service products via a variety of different communication mediums.

Responsibilities

What will the apprentice be doing?

Pepper Advantage is one of the leading specialist loan servicing companies in the UK.

As a Loans Administrator Apprentice, your role will revolve around assisting with the day to day management of Pepper's mortgage assets. Some of your key responsibilities will be:

  • Accurate and timely delivery of Mortgage Administration activities
  • Responsible for daily interactions with customers and Third Parties via telephone and writing.
  • Assisting in delivery of department specific objectives.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards your Level 2 NVQ as a 'Customer Service Practitioner'. This training will set you up with experience of providing customer service products and services for businesses including face-to-face, telephone, digital and written contact and communications.

Training will be delivered onsite at our office in Uxbridge, any interaction with our training provider will be conducted remotely.

The training will be one day per week, 20% of your total hours on the job training.

What is the expected career progression after this apprenticeship?

Successful Apprentices that have consistently performed throughout their tenure and have delivered outstanding customer service as well as supported their teams will have the opportunity to move into a permanent role within Operational departments of Pepper Advantage. 

Reality Check

We have opportunities available within our Primary Servicing, Arrears and Litigation, and Commercial Real Estate departments.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Patience

Qualifications Required

GCSE or equivalent English (Grade 4 to 9) Desired
GCSE or equivalent Maths (Grade 4 to 9) Desired
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