Level 4 IT Network Engineer Apprentice - Higher (Level 4)

Softegg (Employer)

Primary Goal Limited (Training Provider)

Annual wage £20,000.00
37.5 hours per week 37.5 hours per week - working pattern to be confirmed. Flexi hours are available.
24 months (duration)
6 December 2021(start date)
Network engineer (apprenticeship standard)
Digital (route)
30 November 2021 (application closing date)
Register interest

Job Description

Do you want to use your passion for technology in a business environment to support service users with technical IT related issues, integrating digital technologies and developing digital solutions? You will work towards a Level 4 Network Engineer apprenticeship standard.


As an apprentice you will be working in an IT role and carrying out the following duties:

  • Resolve problems associated with operating systems, networks, software, hardware, printers etc.
  • Service desk support - diagnosis of IT issues and supporting users remotely using remote connection tools
  • Installation of new software and hardware
  • Maintain and fix other computing equipment
  • Assist in system upgrades and system maintenance
  • Liaise with third party suppliers such as Internet Service Providers and vendors 
  • Support with technology asset management
  • Supporting staff to implement new technologies in the workplace
  • Working with a range of technology hardware - Android, Windows, and Mac
  • Supporting software implementation
  • Supporting the use of database systems
  • Use of a ticketing system for task allocation/monitoring

Future Prospects

This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense!

Reality Check

Full and valid UK driving licence (due to the nature of the role) and a roadworthy car with valid insurance allowing you to travel on business work.

Skills Required

  • Good communication skills
  • Relevant experience in an IT and/or networking related role
  • Experience in a technical support environment

Technical knowledge of:

  • WAN and LAN networking technologies
  • Fault finding and technical troubleshooting
  • Networking infrastructure- switching, routing and firewall

Qualities Required

  • Reliable
  • Punctual

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications (or equivalent).

Training Provided

Level 4 Network Engineer apprenticeship standard, which includes:

  • Comprehensive digital pre-apprenticeship induction programme (including health and safety, safeguarding, PREVENT, technical and curriculum specifics)
  • e-learning training materials
  • Specialist vendor and technical certificates- e.g. CompTIA
  • Access to practice labs to develop technical competency
  • Monthly assessor visits and competency checks
  • Support desk (technical and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employee Rights and Responsibilities module

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Register interest