Level 3 Infrastructure Technician Apprenticeship - 69311 - Advanced (Level 3)

Micro Technology Services Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £8,092.50
37.5 hours per week Monday - Friday; 8.30am - 5.00pm.
15 months (duration)
23 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 November 2020 (application closing date)
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Job Description

We are looking for an ambitious individual, with a willingness to learn, to join the team as an IT Service Desk Apprentice. This role would suit someone interested in combining their skills in IT with an interest in customer support.


Main role and responsibilities: 

  • Becoming a valued part of the Support team 
  • Providing 1st line Support via email and telephone
  • Working with and escalating more complex issues to the technical team
  • Communicating with customers at different levels to provide comprehensive support
  • Supporting the project team with customer projects and providing support
  • Liaising with developers to ensure best level of support for all customers
  • Working closely with UK and international teams
  • You will be expected to undertake any general admin tasks as required by your direct line manager and in your role
  • In addition to the above, you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business
  • You are to carry out such additional duties upon request of your line manager or the Managing Director of the Employer  

Future Prospects

This is a long term career opportunity for the right candidate, with scope for further development and increased salary (Depending on performance review).

Reality Check

In order to apply for this position, having a clean driving licence and your own vehicle [as you will be working at different sites] would be highly beneficial and desirable, but this is not essential .

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • We don’t expect you to have a great deal of experience, but knowledge of business processes would be desirable as well as a professional and friendly manner and ability to learn new processes and systems 
  • Ability to interact with customers at all levels within the organization and build productive working relationships 
  • Most importantly we are looking for someone who is hardworking and has a willingness to learn 

Qualities Required

  • Self-motivated
  • Organized
  • Goal oriented
  • Team player
  • Willingness to learn  

Qualifications Required

5 GCSE’s, grade 7-4/A-C or equivalent including English and maths, are essential.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
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