Redmoor Academy

Level 3 Information Communications Technician Apprenticeship - Advanced (Level 3)

Redmoor Academy (Employer)

Primary Goal Limited (Training Provider)

Weekly wage £170.94 to £329.67
37.0 hours per week 37 hours per week term time only. Monday to Thursday 8am to 4pm, Friday 8am to 3:30pm
22 months (duration)
6 December 2021(start date)
Information communications technician (apprenticeship standard)
30 November 2021 (application closing date)
Register interest

Job Description

You will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!


  • To support with the efficient running of and maintenance of all ICT facilities within the academy
  • To support and advise teaching staff in order to meet the academic needs of students by improving the quality of teaching and learning of ICT throughout the academy.
  • To promote the use and understanding of ICT within the academy with staff students and parents
  • To ensure the availability of a fully operational network, class computers and any other ICT equipment, to staff students or visitors, liaising with off-site technical support where necessary.
  • To assist with the installation of new systems and new software
  • To assist in the support of the telephone system
  • Maintain the support the use of CCTV at Redmoor Academy
  • Assist with ordering and accounting of consumables
  • Allocation of computer log in details for new staff and removal of former staff
  • To liaise with the network manager and teaching staff identifying, evaluating and developing learning resources for use in the implementation of the national curriculum both for ICT and cross curricula teaching.

Support Technician Duties:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

Future Prospects

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Skills Required

  • Has a true passion for technology
  • Feels confident using hardware, software and other technical devices
  • Has good communication and interpersonal skills
  • Has a passion to learn with enthusiasm and motivation to achieve success
  • Loves helping others and enjoys working with people of all ages

Qualities Required

  • Is committed to complete the full apprenticeship programme
  • Has the ability to work well in a team and independently using their own initiative
  • Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends

Qualifications Required

We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Training Provided

  • Comprehensive introductory modules to technical concepts
  • Level 3 Information Communications Technician apprenticeship standard
  • Training for all pathways of your IT career (support technician, network technician, digital communications technician)
  • Specialising in a portfolio of evidence for the Support Technician pathway
  • e-learning training materials
  • Bi-weekly virtual classroom training on all options of the apprenticeships;
  • Access to virtual labs to develop technical competency
  • Monthly work-based coaches visits and competency checks
  • 9 am – 5 pm Support desk for technical support
  • Personal Learning and Thinking Skills and Key Skills development
  • Option for vendor and technical certificates- e.g. CompTIA

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Register interest