Apprenticeship Solutions Limited

Level 3 Customer Service Apprenticeship - Advanced (Level 3)

Apprenticeship Solutions Limited (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £241.88
37.5 hours per week 37.5 Hours Per Week
15 months (duration)
4 February 2022(start date)
Customer service specialist (apprenticeship standard)
31 January 2022 (application closing date)
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Job Description

A fantastic opportunity with a world leader in global transport and logistics. The main purpose of the role is to be the customer face of the organisation. Your role will be to help meet the customer’s requirements and present as the professional in customer support for the safe and efficient transport of their cargo.


You will be given training and support to enable you to be fully proficient in the below:

Communicate effectively in a professional manner with customers & suppliers.

Receive jobs, review for accuracy & allocate to service providers.

Ensure legislative compliance in all areas including customs declarations.

Validate shipment routing against operating procedures and guidelines (exports).

Confirm departure (exports).

Arrange collection from carriers and onward delivery to customer (imports) & monitor proof of delivery.

Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.

Communicate efficiently and effectively (via use of PC's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures.

In conjunction with others, plan collection or deliveries.

Proactive support of Customer Service teams.

Liaise with external suppliers to monitor job progress.

Irregularity handling and escalation as appropriate to next level (Team Leader or


Earn whilst you Learn – You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship.

Become part of a Company that invests in you.

If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.

The role will initially be as an agency apprentice employed by apprenticeship solutions but
on assignment with DSV Global. At the end of your apprenticeship, if successful, the aim is that you will be offered a full time permanent role with DSV.





Future Prospects

A full time, permanent posisition within the DSV customer service department offering opportunities to work throughout the UK & Internationally and progress as a Customer Services professional.

Skills Required

Excellent Problem Solving, Planning and Organising skills.

Excellent Communication skills.

Strong administrative and customer service skills.

Proficient in Microsoft Word.





Qualities Required

Punctual with an attention to detail you will be able to work under pressure using own initiative.





Qualifications Required

None required; however, English and maths will be assessed as part of the interview process.

Training Provided

Customer Service Specialist Level 3
Functional Skills Maths and English Level 1 (if you do not already have GSCE equivalent)
Register interest