You will be given training and support to enable you to be fully proficient in the below:
Communicate effectively in a professional manner with customers & suppliers.
Receive jobs, review for accuracy & allocate to service providers.
Ensure legislative compliance in all areas including customs declarations.
Validate shipment routing against operating procedures and guidelines (exports).
Confirm departure (exports).
Arrange collection from carriers and onward delivery to customer (imports) & monitor proof of delivery.
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
Communicate efficiently and effectively (via use of PC's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures.
In conjunction with others, plan collection or deliveries.
Proactive support of Customer Service teams.
Liaise with external suppliers to monitor job progress.
Irregularity handling and escalation as appropriate to next level (Team Leader or
Earn whilst you Learn – You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship.
Become part of a Company that invests in you.
If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.
The role will initially be as an agency apprentice employed by apprenticeship solutions but
on assignment with DSV Global. At the end of your apprenticeship, if successful, the aim is that you will be offered a full time permanent role with DSV.
A full time, permanent posisition within the DSV customer service department offering opportunities to work throughout the UK & Internationally and progress as a Customer Services professional.
Excellent Problem Solving, Planning and Organising skills.
Excellent Communication skills.
Strong administrative and customer service skills.
Proficient in Microsoft Word.
Punctual with an attention to detail you will be able to work under pressure using own initiative.
None required; however, English and maths will be assessed as part of the interview process.
Training ProvidedCustomer Service Specialist Level 3
Functional Skills Maths and English Level 1 (if you do not already have GSCE equivalent)