What will the apprentice be doing?
The role supports the Project teams under the guidance of the Project Managers to provide all round administrative support. The role focuses on digital related support and includes;
Monitoring and responding to emails in the MySouthCambs inbox
Data inputting and processing
Assisting with telephone enquiries and emails
General office administration support such as taking notes
Assisting with arrangements for internal meetings
Logging issues with customer portal
Helping to process data in the Council’s digital systems, including creating new forms, process and data for customers
Helping add content to Council customer portal and, in some cases, co-ordinating that with partner Council’s
Helping to create content for social media campaigns
Updating text and carrying out corrections on designed documents
Working with the PMO team and Project Managers to process and input data into Council digital systems.
Assisting with daily telephone enquiries and emails into generic inboxes for the Customer Portal. This will involve taking notes and making sure these are actioned.
Providing general administration for digital initiatives, which will include taking notes and ensuring actions are carried out.
Arranging team meetings and meetings with services and/or suppliers to help make sure the Council’s websites run smoothly.
Having a good understanding of the Council’s digital packages so problems can be spotted at an early stage and logged/resolved with suppliers to minimise disruption to service users.
Helping to process data contained within the Council’s corporate customer portal package and answering questions from a variety of teams where necessary. This may include designing new e-forms and amending existing eForms in the system.
Helping to write more straightforward content for the Council’s customer portal and editing and checking content before it is published. This will also involve removing out of date content and updating where necessary.
Supporting the Project Management Office team to create content for specific initiatives with help from colleagues. This will come out of corporate projects and service reviews.
Creating design concepts for social media campaigns to promote new digital solutions in the Customer Portal.
What training will the apprentice take and what qualification will the apprentice get at the end?
Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.On completion of this 18 month apprenticeship you will have achieved: Level 3 Business Administration.
What is the expected career progression after this apprenticeship?
Previous apprentices have moved into a permanent role on completion of their apprenticeship.
If applicable, the expected career progression will all depend on vacancies that are available and suitability of the candidate at the time that the apprentice has completed their apprenticeship.
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills
Qualifications RequiredGCSE or equivalent English (Grade G/1) Desired
GCSE or equivalent Maths (Grade G/1) Desired