Level 2 Customer Service Practitioner Apprentice - Intermediate (Level 2)

Pudsey Diamond Engineering Ltd (Employer)

Haddon Training Ltd (Training Provider)

Weekly wage £166.00
40.0 hours per week Monday to Friday 40 Hours Per Week Shifts TBC
12 months (duration)
30 October 2020(start date)
Customer service practitioner (apprenticeship standard)
28 October 2020 (application closing date)
Register interest

Job Description

This role will give the successful candidate a good working knowledge of the end to end supply chain of an award winning street lighting and furnishing company.

Responsibilities

Duties to include:

Shipping and dispatch:

  • Daily collation of all customer orders due for dispatch
  • Allocation of parts on our MRP system - Redthorn
  • Creating dispatch notes and generating invoices
  • Entry of consignment information on to the relevant transportation portal
  • Labelling and final check of goods leaving site

MRP administration:

  • Updating our system with stock adjustments
  • Performing material allocations to manufacturing jobs
  • User additions/removals
  • General enquiries

Buying:

  • Basic procurement of materials required by the company
  • Updating the Material Procurement Report and purchasing any required materials from this list
  • Processing any R&D material requirements
  • Updating of P/O’s on Redthorn with delivery dates and times as they are confirmed by the supplier

Sales:

  • Supporting the sales team taking customer orders
  • Loading orders on to Redthorn
  • Dealing with general enquiries

General office-based administration tasks
 

Future Prospects

Possibility of Level 3 on completion of Level 2

Skills Required

Some business experience would be beneficial

Qualities Required

Hard-working and keen to learn

Qualifications Required

Must be able to work towards Level 1 Functional Skills maths and English, or already have C/4 in GCSEs or equivalent

Training Provided

Customer Service practitioner Level 2

Functional skills if required

Register interest

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