What will the apprentice be doing?
- Answering conveyancing calls and processing payments.
- Issuing receipts where requested.
- Logging information into spreadsheets
- Following up referrals
- Updating clients
- Updating introducers
- Uploading orders to the case management system
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer service practitioner level 2 apprenticeship
This qualification requires college attendance once per month.
What is the expected career progression after this apprenticeship?
Following the successful completion of your apprenticeship, we will consider the most appropriate progression route based on your skills and abilities and plan for your further development within the team.
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness
Qualifications RequiredGCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential