Junior/Trainee IT Support Analyst - Euroclear

Employer:

Euroclear

Training Provider:

British Computer Society and Securities Institute

£18,000.00 to £22,000.00
35.0 hours per week Monday - Friday 9:00am - 5:00pm
duration: 24 months
start:
London
Advanced(level 3)
Junior/Trainee IT Support Analyst (apprenticeship standard)
2 positions available
12 August 2019 (application closing date)

Job Description


Working on the IT Service Support team, the successful applicant will be trained in providing technical support and assistance on the CREST Settlement System. The training will last for 24 months and consist of agreed rotations within the software delivery cycle i.e. to build the required skills to support the IT System. (Development, Test, Support, Requirements)


Duties:


  • Resolve service desk incidents and fulfil requests.
  • Manage the prioritisation of service desk incidents and requests.
  • Provides Service desk and desk-side support
  • Monitor the service desk for new cases during office hours and assist with answering service desk phone calls
  • Take ownership and manage issues to resolution.
  • Perform allocated departmental admin duties.
  • Update the IT management databases and documents.
  • Respond to system failures.
  • Procure IT services, hardware and software as required.
  • Create and maintain procedures for new and existing processes.

Requirements and prospects


Desired qualifications


  • Minimum 5 GCSE’s including English and Maths
  • Must be a A-Level (Grades A to C) / BTEC school leaver preferably with some work experience

Personal qualities


  • Change - Being able to respond positively to Company change programmes and to any necessary changes within own job.
  • Communication - Ability to deal easily and effectively with a wide range of people. Willingly share knowledge and feedback with other team members.
  • Continuous Improvement - Continuously strive to improve the performance of self and others, and use innovative methods to achieve this.

Future prospects


  • Qualifications to British Computer Society and Securities Institute (Foundation, Practitioners and Higher Level Certificates)
  • Long term security and the opportunity to progress a career in IT.

Requirements and prospects


Desired qualifications


  • Minimum 5 GCSE’s including English and Maths
  • Must be a A-Level (Grades A to C) / BTEC school leaver preferably with some work experience

Personal qualities


  • Change - Being able to respond positively to Company change programmes and to any necessary changes within own job.
  • Communication - Ability to deal easily and effectively with a wide range of people. Willingly share knowledge and feedback with other team members.
  • Continuous Improvement - Continuously strive to improve the performance of self and others, and use innovative methods to achieve this.

Future prospects


  • Qualifications to British Computer Society and Securities Institute (Foundation, Practitioners and Higher Level Certificates)
  • Long term security and the opportunity to progress a career in IT.
Apply now

About the employer

Euroclear is the worlds largest provider of domestic and cross-border settlement and related services for bond, equity, derivatives and fund transactions. User owned and user governed, the Euroclear group includes entities based in Belgium, Finland, France, Nederland, Sweden and UK & Ireland.

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.