Junior Software Support Technician Apprentice - Advanced (Level 3)

Harrap Computer Systems Limited (Employer)

Remit (Training Provider)

Weekly wage £198.75
37.5 hours per week Monday - Friday 09:00 - 17:00
16 months (duration)
1 November 2021(start date)
IT solutions technician (apprenticeship standard)
Digital (route)
28 October 2021 (application closing date)
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Job Description

Actively enjoy solving technical problems? Want to keep your options open while earning, learning, and developing your future? Well, we might have the right thing for you! Remit is recruiting on behalf of our client Libersoft for a Junior Software Support Technician.

Responsibilities

The role involves working as part of a small office-based team supporting Primary and Secondary Schools with the Library Management System that we have developed.

Roles and Responsabilites:

  • Log support calls
  • Provide advice and solutions to customers over the phone
  • Troubleshoot, resolve and respond to support tickets
  • Testing new releases of the system
  • Friendly, confident, smart, and personable

Future Prospects

None specified.

Reality Check

Can you commute to the location?

 

Skills Required

  • A desire to impress colleagues and customers
  • Using initiative to deliver impressive results
  • Eagerness to learn and develop tech skills
  • Excellent communication skills

Qualities Required

  • A desire to impress colleagues and customers
  • Using initiative to deliver impressive results
  • Eagerness to learn and develop tech skills
  • Flexibility, team spirit, and adaptability
  • Friendly, confident, smart, and personable
  • Enthusiastic, tenacious, and hardworking

Qualifications Required

GCSEs in maths and English or equivalent.

Training Provided

Advanced IT Technical Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile) as well as applications and supporting components such as databases.

Register interest

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