IVECO Parts Consultant Apprenticeship - Intermediate (Level 2)

Haynes Trucks Limited (Employer)

Remit (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday - Friday, shifts to be confirmed
24 months (duration)
29 November 2021(start date)
Supply chain warehouse operative (apprenticeship standard)
26 November 2021 (application closing date)
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Job Description

Remit are currently recruiting for Haynes Trucks who are currently looking for a Heavy Vehicle Technician Apprentice to join their existing IVECO team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

Responsibilities

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers’ expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Future Prospects

  • At the company they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression

Skills Required

  • You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed

Qualities Required

  • A keen interest and passion for Customer Service
  • Practically minded
  • Logical approach to problem solving
  • An enthusiasm to learn new practical and theoretical skills

Qualifications Required

  • Minimum requirements are a Grade 3/D or equivalent in GCSE English Language and maths

Training Provided

As part of the apprentice role, you will be carrying out tasks such as picking and packing, moving stock around, maintaining stock records, receiving deliveries, and cleaning. You will be checking stock for damages and will be loading goods ready for delivery.

You will learn how to safely use a variety of machinery, equipment, and potentially vehicles that are common to a warehouse environment. You will learn the essential health and safety policies and procedures involved in the warehouse industry and will also develop key interpersonal skills as you will be required to communicate with a wide variety of people, both internally and externally.

As a result, you will receive the following qualification:

  • Warehouse Supply Chain Practitioner Level 3 Apprenticeship Standard
  • Functional Skills in English & maths at Level 2 (if required)
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