Cbm Complete Building Maintenance

IT Technician Apprenticeship - Advanced (Level 3)

Cbm Complete Building Maintenance (Employer)

Youthforce (Training Provider)

Annual wage £20,000.00
37.5 hours per week Monday to Friday
15 months (duration)
29 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
25 May 2021 (application closing date)
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Job Description

The role of IT Support Technician is primarily to support our machine monitoring equipment and software from Erbessd-Instruments Technologies Inc. A new has been created due to rapid growth of our Erbessd-Instruments sales throughout Europe. The job holder will be responsible for a wide range of IT support activities including.


Duties will include:

  • Hardware quality control & troubleshooting
  • Software upgrade management & communications
  • Assist engineers with site installation, configuration and ongoing usability of system hardware and software
  • Website development and maintenance
  • Proprietary software client support – 1st line telephone/email response
  • Liaising with supplier IT support in Mexico & the US (Bulk of hours will be 9am - 5pm – flexibility to work 10am – 6pm)
  • Communications Network advice and support
  • Mobile Software development and support
  • Client product and software user training
  • Disaster recovery process administration & back-ups
  • Assisting employees with general IT queries

Future Prospects

Role is quite broad however the department is significantly growing and there will be potential of growth within the organisation.

Reality Check

Please note: due to visits to various construction sites, this position requires a candidate to be 18+.

Skills Required

  • Able to provide a high level of service to users
  • Flexible & “can do” attitude
  • Team player
  • Ability to prioritize
  • Good organisation and planning skills with a very high attention to detail
  • Able to communicate effectively with users and senior management

Qualities Required

  • Self-motivated
  • Willingness to learn
  • Can do attitude
  • Open & willing with interest in engineering
  • Mechanical interest
  • Main product is technology however candidate will be working on machinery and mechanical equipment e.g engines, gear box

Qualifications Required

Grade C/4 in GCSE (or equivalent) maths and English.

Full UK driving licence due to travel to client sites.


Training Provided

  • Level 3 Infrastructue Technician Apprenticeship Standard
  • Level 2 maths and English Functional Skills (if required)
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