North Bromsgrove High School

IT Technician Apprentice (Level 3 Infrastructure Technician) - Advanced (Level 3)

North Bromsgrove High School (Employer)

Primary Goal Limited (Training Provider)

Annual wage £16,000.00
37.0 hours per week Monday to Friday 37 hours per week. 7:45am – 3:45pm with a 30-minute lunch break. Finishing at 3:15pm on Fridays (role is term time, plus 10 days, plus teacher training days).
18 months (duration)
7 September 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 August 2021 (application closing date)
Register interest

Job Description

You will gain valuable experience as an Level 3 Infrastructure Technician. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!


  • Perform specialist one-time tasks to develop and implement solutions to specific school problems to meet requirements of the school.
  • Provide regular audits of school equipment and current condition to better manage and sustain school equipment.
  • Assist in managing school network by maintaining and ensuring the smooth running of it and its associated equipment.
  • Be responsible for installation, maintenance and first line support and repairs of ICT hardware and networks, escalating to Lourdes IT as appropriate and reporting to Lourdes IT any issues that require additional assistance/support as per terms of the SLA.
  • Manage schools corporate and guest wireless networks and access.
  • To keep abreast of developments in the field of ICT and undertake research as appropriate.
  • Provide technical support for the school website.
  • Provide technical support for remote access to school network, provide 24/7 access for students & staff to school resources & documents securely (Including MIS System).
  • Carry out regular housekeeping to ensure that the file server storage is used effectively.
  • Maintain and monitor monthly printing usage liaising with School Business Manager (SBM) & Finance Officer, analysing trends and usage throughout financial year.
  • Provide ICT technical support and training to ensure that the school administration and curriculum can be delivered effectively
  • Advise on availability of ICT equipment, preparing and setting up as required.
  • Ensure that ICT equipment complies with safety standards.
  • Liaise with external support agencies e.g. Lourdes IT to resolve faults quickly and efficiently.
  • Liaise with external suppliers for the repair of equipment still under warranty.
  • Ensure virus software on network is enabled and up to date.
  • Advise teachers, support staff and students on the use of software and hardware including technical and specialist information.
  • Provide training opportunities to aid in delivery of lessons and activities on adhoc basis.
  • Advise teachers, support staff and students on the use of software and hardware including technical and specialist information.
  • Carry out installation, maintenance and first line repairs of ICT hardware and networks.
  • Manage the school ‘Computer on Wheels’ provision.
  • Ensure that regular backups are being taken, monitored and tested.
  • Provide technical support with regard to printers/copiers and Papercut including configuration and generation of reports plus liaison with printer supplier and associated support engineers.
  • To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.

Plus further tasks associated with:

  • Various software packages and the schools Management Information System.
  • The schools asset management inventory system.
  • Health & Safety and PAT testing.
  • Dealing with the schools CCTV systems.
  • School safeguarding and E-safety.
  • IT helpdesk management and activities.

Future Prospects

This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense! We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Skills Required

  • Has a true passion for technology
  • Feels confident using hardware, software and other technical devices
  • Has good communication and interpersonal skills
  • Has experience working with children / young people is desirable!
  • Has a passion to learn with enthusiasm and motivation to achieve success
  • Loves helping others and enjoys working with people of all ages

Qualities Required

  • Is committed to complete the full apprenticeship programme
  • Has the ability to work well in a team and independently using their own initiative
  • Has a true passion for new & emerging technology. Is enthusiastic about digital developments, has an active interest in IT keeps up to date with current technology & trends

Qualifications Required

We require someone who is educated to GCSE standard English and maths grade 4 (or above), or Functional Skills Level 2 in English and maths.

Training Provided

  • Comprehensive digital pre-apprenticeship induction programme (including health and safety, safeguarding, PREVENT, technical and curriculum specifics)
  • Level 3 Infrastructure Technician apprenticeship standard
  • e-learning training materials
  • Specialist vendor and technical certificates
  • Access to practice labs to develop technical competency
  • 12 training days with Tablet Academy (specialist technology curriculum partner)
  • Curriculum knowledge base (lesson plans, resources etc)
  • Monthly assessor visits and competency checks
  • Support desk (technical, curriculum and pastoral)
  • Personal Learning and Thinking Skills and Key Skills development
  • Employment Rights and Responsibilities module

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Register interest