PC Docs

IT Technician Apprentice - 81429 - Advanced (Level 3)

PC Docs (Employer)

QA (Training Provider)

£12,000 per annum
37.5 hours per week
16 months (duration)
(start date)
Digital (route)
31 January 2023 (application closing date)
Register interest

Job Description

Who you’ll be working for:

PC Docs provide IT support in London for businesses whether large or small from PC Docs. Our IT support includes Network Solutions, Cloud Services, IT Security and Firewalls plus the latest Anti-Virus solutions.

What’s in it for you:

As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

You will be responsible for:

  • Answering calls to the help desk and taking details into our ticketing system
  • Assisting your line manager in diagnosing IT issues using remote access software
  • Keeping tickets up to date with developments etc
  • Checking overnight back up of clients’ systems and reporting any issues with the ticketing system
  • Setting up new users on Microsoft servers and Exchange servers including hosted servers
  • Assisting with on-site installation of PC’s and server projects
  • Assisting with on-site diagnosing as required
  • You will be involved with VPN, CCTV, and Hosted Telephony so a great opportunity for the right candidate to gain a wealth of experience

You will need the following skills:

  • Someone who has a passion for a career in IT
  • Must have great communication skills and personable as will be working on customer sites
  • Hardworking
  • Fast learner

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week:

37.5 hours per week, 9am – 5:30pm -- with some weekend work required.

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Register interest