What will the apprentice be doing?
Throughout your apprenticeship you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice. Duties include:
- Answering calls and logging tickets
- Managing low level tickets such as Full hard-drives, reboots required
- Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the companies networking infrastructure.
What training will the apprentice take and what qualification will the apprentice get at the end?
Over 18 months, you’ll devote 20% of your 37.5 hours of working time towards a Level 3 Information communication Technician apprenticeship. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Carden IT, who together, will make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your career.
What is the expected career progression after this apprenticeship?
Carden IT is committed to developing emerging talent. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study. Our goal is to transform you into a fully competent technician, ideally open to accepting a full-time, permanent position within the team.
Skills RequiredCommunication skills, Customer care skills, Problem solving skills
Qualifications RequiredGCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired