Agile Ict Limited

IT TECHNICIAN APPRENTICE - Advanced (Level 3)

Agile Ict Limited (Employer)

The It Skills Management Company Limited (Training Provider)

Annual wage £10,004.80
40.0 hours per week Monday to Friday, 8am – 5pm
16 months (duration)
22 August 2022(start date)
Information communications technician (apprenticeship standard)
15 August 2022 (application closing date)
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Job Description

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Responsibilities

What will the apprentice be doing?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Apprentice your main roles and responsibilities will include:

• Becoming a valued part of the IT Support team
• Learning how to provide technical support
• Assisting in customer projects and support activities as skills allow
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
• Learning how to handle telephone support calls as well as incoming helpdesk emails
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Updating company systems.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

The Level 3 Information Communications Technician apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.


• Computer Fundamentals & Security – Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
• Introduction to Networking & Cloud Services – An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking modules, devices and protocols.
• Communication in Support – Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.


Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.

What is the expected career progression after this apprenticeship?

Ongoing development and support.

Skills Required

Communication skills, IT skills, Analytical skills, Logical, Initiative

Qualifications Required

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
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