IT Technician Apprentice - Advanced (Level 3)

Lionheart Academies Trust (Employer)

QA Apprenticeships (Training Provider)

Annual wage £11,750.00
37.0 hours per week 8am - 4pm Monday to Friday
16 months (duration)
2 September 2022(start date)
Information communications technician (apprenticeship standard)
19 August 2022 (application closing date)
Register interest

Job Description

As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.


What will the apprentice be doing?

  • Installing and maintaining the school’s IT estate covering both hardware and software
  • Providing first line support to staff, students and parents via face-to-face, telephone and email communication
  • Investigating, analysing, evaluating and resolving problems with ICT equipment and systems; implementing repairs if necessary and updating relevant ticketing systems
  • Ensuring that all documentation is updated in line with department processes
  • Ensuring that the Trusts IT hardware and software inventory is accurately maintained
  • Using industry standard imaging/deployment tools
  • Supporting out of hours events on a rota basis
  • Visiting other schools in the Trust to provide support as required
  • Performing any other duties and tasks which may be assigned by the Senior Technician

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

The employer offers excellent benefits including: Free parking available on site Inclusion in Benenden Healthcare Scheme Apprentices are eligible to join the pension scheme after one year of employment Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, IT skills, Organisation skills, Number skills, Team working, Microsoft OS, Microsoft Office, IT Hardware

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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