Harwin Plc

IT Technician Apprentice - Advanced (Level 3)

Harwin Plc (Employer)

Peta Limited (Training Provider)

Annual wage £14,000.00
39.0 hours per week Monday - Thursday 08:00 - 16:30, Friday 08:00 - 15:30 (with 30 minutes for lunch)
22 months (duration)
21 February 2022(start date)
Information communications technician (apprenticeship standard)
31 January 2022 (application closing date)
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Job Description

As First Line Support, you will be providing IT support and other technical advice to business users at the company's office in the UK and abroad. You will be working for a global company where you will be part of a highly experienced team. This is a great opportunity for someone who is looking to start their IT career.


This role will give you the opportunity to gain new knowledge & skills as part of an exciting and constantly developing industry. 

  • Receiving, logging and managing support requests from internal staff via the IT helpdesk.
  • 1st line support – Troubleshooting problems with inhouse software, through to hardware such as Laptops, PCs, Mobiles, Barcode Scanners, Tablets and Printers.
  • Escalate unresolved support requests to the 2nd Line Technician/Sys Admin
  • Maintain a high degree of customer service to all members of staff, ensuring that support requests are resolved in a timely fashion.
  • Managing End User Equipment - Purchasing, configuring and deploying end user equipment
  • Create and manage user accounts on the company’s internal systems.
  • Managing daily tape backups – Loading and initialising backup tapes. 

Future Prospects

  • There is potential to be offered a full time position on completion of the apprenticeship.

Reality Check


  • Pension contribution option 4% Co. 4% Emp
  • Life Cover 3 x salary
  • 25 days holiday (December shutdown from leave entitlement)

Skills Required

  • Excellent communication skills and telephone manner.
  • Basic knowledge of windows server environments, active directory users and groups.
  • Good knowledge of windows operating systems, specifically Windows 7 & Windows 10.
  • Experience with Microsoft Office 2010 or later.
  • Good practical experience of installing operating systems, troubleshooting software issues and installing. new PC hardware.

Qualities Required

  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

Qualifications Required

  • 4+ GCSEs (A*-C/9-4 Grade) or equivalents including maths and English
  • BTEC in IT or relevant will be highly beneficial 

Training Provided

Full training towards Information Communications Technician L3 apprenticeship will be provided. Throughout the duration of the apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work. 

Register interest