Eclipse Ict Ltd

IT Technician Apprentice - Advanced (Level 3)

Eclipse Ict Ltd (Employer)

Youthforce (Training Provider)

Weekly wage £151.48
36.5 hours per week Monday to Friday, shifts to be confirmed.
15 months (duration)
22 February 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
29 January 2021 (application closing date)
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Job Description

To provide IT support to all customers in a full and professional manner. Assist with documentation creation and hardware/software management. Help run the remote support helpdesk and attend customers site if necessary. Be a member of our team and share our values.


Duties to include:

  • Resolution of IT issues to service targets (remotely and on-site)
  • Accurately maintain and update the Helpdesk System
  • Work collaboratively within a team environment
  • Build positive relationships with customers
  • Installation and configuration of Client, Server and Mobile software/ Apps at client location
  • Build, configure new PCs, Server and network devices to required specifications
  • Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
  • Maintaining internal support documentation
  • Daily network monitoring and backup monitoring
  • Server support and maintenance task management
  • Server OS and hardware installation
  • Provide out of hours support where required
  • Candidate must attend customer sites in a timely fashion
  • This role requires frequent travel to customer’s premises all around the year
  • Maintaining high standards and professional image of the company is an absolutely necessary at all stages
  • Preparing regular end of day reports on the tasks assigned is required
  • This role requires a good positive attitude towards job, tasks, clients and event at all times
  • Constantly improving IT support skills is absolute necessary and a passion for learning is a must
  • Any reasonable task

Future Prospects

Learners can progress onto further or higher education to undertake business related or other qualifications, where possible, successful apprentices may also continue in their job role and undertake a range of professional job-specific qualifications and training with the possibility of a promotion.

Reality Check

  • Can you arrive at work for 9am everyday?
  • Can you support yourself on the money offered?
The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Candidates should be professional, have a real enthusiasm for working with a wide variety of people, and the ability to be calm and patient under pressure
  • Good knowledge of Windows Server 2012 & 2016 (Desirable)
  • Microsoft Exchange 2013/2016 knowledge (Desirable)
  • Good understanding of Office 365 support and implementation. (Desirable)
  • Good understanding of at least Windows 10 PC operating system (Desirable)
  • Proven analytical and logical troubleshooting approach
  • Excellent telephone communication skills
  • Strong drive for high customer service
  • Ability/desire to work within a challenging environment
  • Must have good written and verbal communication skills
  • Excellent presentation and client interaction skills
  • Strong organizational and problem solving skills
  • Must be proactive and positive at all time

Qualities Required

  • Able to provide a high level of service to users
  • Flexible & “can do” attitude
  • Team player
  • Ability to prioritize
  • Good organisation and planning skills with a very high attention to detail
  • Able to communicate effectively with users and senior management

Qualifications Required

GCSE (or equivalent) C/4 in maths and English is desirable.

Training Provided

  • Infrastructure Technician Level 3 Apprenticeship Standard 
  • Level 2 Functional Skills (if required)
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