Syn-Star Pc Store Ltd

IT Technical Support Apprenticeship - Advanced (Level 3)

Syn-Star Pc Store Ltd (Employer)

The It Skills Management Company Limited (Training Provider)

Annual wage £9,379.50
37.5 hours per week Monday to Friday between 8:30-17:00
17 months (duration)
2 October 2022(start date)
Information communications technician (apprenticeship standard)
30 September 2022 (application closing date)
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Job Description

Do you have a passion for technology and enjoy supporting others with IT? Do you love delivering great customer service? Receiving direct IT support calls, face to face and remote customers.

Responsibilities

What will the apprentice be doing?

  • Receiving direct support calls, face to face and remote customers from a varied customer base in a busy retail environment
  • Accurate fault logging / Diagnosis
  • PC / Mac / Tablet / Mobile Hardware configuration / Builds / Diagnostics / Repairs
  • Computer / Mac software and operating system Installations
  • Onsite hardware installation of new kit
  • TCP/IP networking

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Level 3 Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Ongoing training.

Skills Required

IT skills

Qualifications Required

GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired
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