Agile Ict Limited

IT Technical Support Apprenticeship - Advanced (Level 3)

Agile Ict Limited (Employer)

The It Skills Management Company Limited (Training Provider)

Annual wage £10,004.80
37.5 hours per week Monday to Friday. 08:30 - 17:30.
17 months (duration)
1 November 2022(start date)
Information communications technician (apprenticeship standard)
30 October 2022 (application closing date)
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Job Description

We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.


What will the apprentice be doing?

As an Infrastructure Technician Apprentice your main roles and responsibilities will include:

  • Providing remote support to resolve technical issues with the performance of the school’s ICT infrastructure
  • Monitoring customer emails
  • Running daily back-ups
  • Working with senior staff to resolve major incidents
  • Completing all aspects of the apprenticeship.

In this role you will learn all about:

  • Windows Server 2016, 2012 R2 and 2012
  • Hyper-V Virtualisation
  • HPE server administration
  • Active directory and group policy
  • Network security
  • Windows 10/8.1/7
  • PC/Laptop/Tablet desktop support
  • Switch administration and configuration
  • Provision of internet services
  • Managed wireless
  • Antivirus administration
  • Backup/disaster recovery
  • Microsoft deployment services - WDS/MDT
  • iPad administration
  • Automated remote system monitoring
  • VLAN and router configuration

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. 

Computer Fundamentals & Security - Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services - An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support - Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Full-time role available upon successful completion of the apprenticeship.

Skills Required

IT skills

Qualifications Required

GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired
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