Kalamazoo It Limited

IT Technical Support Apprentice (ICT 3) - Advanced (Level 3)

Kalamazoo It Limited (Employer)

Tdm Wyre Academy (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday - Friday - 08:00 - 16:30
18 months (duration)
8 August 2021(start date)
Information communications technician (apprenticeship standard)
6 August 2021 (application closing date)
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Job Description

The role will sit within the Technical Support Team, providing a quality 1st line support service for their customers.


Duties to include:

  • Providing 1st line support
  • Set up and maintenance of infrastructure 
  • Providing remote support to clients
  • Setting up Office 365
  • Migrating data and emails
  • Implementing back-ups
  • Setting up and repairing hardware
  • Any administration and new duties as required

Future Prospects

Full time job role, career progression, further training.

Reality Check

Will be based from the company office, can you commute to the location? Alternative shifts times available, 09:30am - 18:00pm.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Polite and professional telephone manner
  • Customer service oriented
  • Logical and analytical
  • Good technical knowledge

Qualities Required

  • Enthusiastic and committed
  • Team spirited
  • Shows tenacity
  • Have a commitment to and an energy to learn in a busy, hands on environment

Qualifications Required

Minimum of 4 X GCSE’a at grace 7-4/A-C including English and maths.

Training Provided

ICT Level 3 Apprenticeship Standard: 

  • Qualification together with onsite training by the employer.
  • For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
  • ICT 3 Course 1 – Hardware and Networking
  • ICT 3 Course 2 – Software and Security
  • ICT 3 Course 3 – ICT Administration
  • Professional Development Progamme
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